Recreation Associate PT- Tennis Center

Recreation Associate

The Recreation Associate performs routine clerical and selling duties for the City's Parks and Recreation Department. This position accomplishes daily tasks supporting the operation of the assigned parks facility – primarily providing outstanding service to patrons and promoting sales of merchandise, memberships, and activities. Work is performed under close supervision – the incumbent is assigned duties according to specified procedures and receives detailed instructions; work is checked frequently and is reviewed through observation and review of results achieved an accuracy of work assigned.

Essential functions vary depending on assigned facility and are outlined below:

Tennis/Golf

Provide outstanding customer service to tennis/golf patrons.

Promote memberships, activities, and merchandise through social media, customer service, and merchandise selection, display and placement.

Process transactions for sales of court fees, memberships, tournament participation, shop merchandise, and food and beverages; balance cash receipts; reconcile daily receipts and bank deposits.

Coordinate and track court reservations.

Post tournament and membership information; maintain schedule board; make and post announcements for special events.

Assist in the planning and implementation of special events and recreational programs and activities.

Perform inspections of facilities; check operation, condition, safety, sanitation, and security of equipment and facilities; open and close facilities.

Maintain equipment inventory.

Ensure adequate stocking of food and beverages, merchandise and cleaning supplies; maintain cleanliness of facilities including trash disposal.

Ensure invoices are paid on time and keep all procurement card receipts and records.

Prepare course usage, attendance, revenue, and membership statistics and reports.

Community Center

Answer incoming calls, mail, messages, work orders, and questions relating to department business; prioritize, organize, distribute, and dispatch information.

Handle computer functions such as purchasing/receiving, work orders, labeling, scanning, and filing documents electronically; financial functions include: input and monitor payroll data, cash receipting and invoicing; information summaries; generating reports through automation system.

Provide administrative support for Community Center.

Input detailed entries such as activity registrations, amenity reservations, household account data, and point of sale transactions using industry standard reservations software.

Serve as telephone and counter receptionist and substitute for the Administrative Coordinator in his/her absence.

Provide program and event support when needed.

Operate automated program and facility registration software; register customers for programs and rentals, collect fees, run reports, maintain user records, and verify data input.

General knowledge of occupational hazards, safety rules, and practices of the work.

General knowledge of departmental and municipal rules, regulations, policies, and procedures.

General knowledge of the rules of the activities supported at the assigned facility.

General knowledge of a wide range of recreational and athletic equipment and related facilities.

General knowledge and experience in merchandising, including ordering, inventory, and reporting.

General knowledge of principles and practices of cashiering, bookkeeping, and business arithmetic.

Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Ability to provide customer service, resolve customer inquiries, and complaints.

Ability to balance cash and check receipts.

Ability to learn and master various software programs such as RecTrac, CLASS, MainTrac.

Ability to work without direct supervision.

Ability to provide activities (ex. tennis or golf) instruction to all ages.

Ability to promote, market, and sell shop services and merchandise.

Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public.

Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public.

Ability to demonstrate proficiency in the City of Winter Park Core Competencies.

Ability to understand and follow oral and written instructions and keep accurate records.

This position is performed with general knowledge – the incumbent is generally familiar with information contained in relevant source documents or information in a particular subject field; has ability to use relevant sources to obtain specific or supplemental information.

High School Diploma or equivalent; supplemented by a minimum of 1 year of sales or administrative support experience, preferably in a recreational facility.