Program Specialist I

Program Specialist I

Texas A&M University–Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region's premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution's 100-year history. The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region.

Location: The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo.

Position Overview

The Program Specialist I provides operational support to the coordinator in the daily functions of the Welcome Center while overseeing mail processing, package distribution, and supply inventory in the mail room. This position ensures efficient operations, accurate recordkeeping, and high-quality customer service, and provides guidance and training to student employees. The role requires strong organizational, communication, and problem-solving skills, as well as a detail-oriented, service-focused approach.

Essential Duties and Responsibilities

Operations and Administrative Support

• Provide operational support to the coordinator in the daily functions of the Welcome Center.
• Maintain organized, professional workspaces and support continuous operational improvement
• Identify operational challenges and recommend process improvements to enhance efficiency and effectiveness.
• Manage accurately, timely, and confidential records related to mail services, inventory, and operational activities.

Inventory and Resource Management

• Manage inventory of materials (publications and swag) used for campus visit experience.
• Oversee inventory management and distribution, including monitoring supply levels and maintaining accurate inventory records.

Mail and Logistics Management

• Oversee the receipt, processing, tracking, and distribution of incoming and outgoing mail and packages in accordance with established procedures.
• Ensure compliance with institutional policies, safety guidelines, and applicable postal and mailing regulations.

Student Ambassador Supervision and Support

• Support the daily assignment and customer service standards of Student Ambassadors.
• Provide guidance and support to Student Ambassadors to ensure a high-quality visitor and customer service experience.
• Supervises, trains, and evaluates the work of others.

Admissions and Visitor Experience Support

• Maintain an understanding of admissions processes and requirements to assist prospective students and families with common inquiries.
• Assist with admissions-related presentations, campus tours, and visitor engagement activities as needed.

Other Duties

• The above represents the major duties, responsibilities, and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Qualifications

• Education – Bachelor's degree in applicable field or equivalent combination of education and experience.
• Experience – No prior experience required

Preferred Qualifications

• Experience in a higher education or campus-based environment.
• Knowledge of mail processing procedures, shipping vendors, and applicable postal regulations.
• Experience with inventory management and supply control.
• Experience training or providing guidance to student employees or support staff.

Knowledge, Skills, and Abilities

• Ability to effectively communicate both orally and in writing
• Ability to positively and professionally interact with clients and staff
• Excellent communication and presentation skills
• Strong interpersonal and organizational skills
• Working knowledge of office software and instructional programs
• Ability to positively and professionally interact with clients and staff, groups of various sizes
• Ability to multitask and work cooperatively with others

Other Requirements and Factors

• This position is security sensitive
• This position will require export-control authorization prior to starting employment.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• This position may require work beyond normal office hours and/or work on weekends

Physical Requirements

• Ability to work outdoors exposed to various weather conditions, potential allergens, elevated noise levels, and heat
• Ability to move up to 10lbs with or without assistance
• Ability to move light, medium or heavy objects with or without assistance.
• Ability to travel independently to other and/or remote locations by driving and/or flying on commercial airlines

Why Join the Javelina Nation?

Texas A&M University–Kingsville offers a supportive, mission-driven culture focused on excellence in teaching, research, and service. All employees enjoy:

• A welcoming campus community
• Opportunities for professional development
• Competitive benefits through the Texas A&M University System
• A rewarding experience of helping students achieve their academic and career goals

Shared Values: TAMUK employees uphold the Shared Values of Care, Integrity, Pride, Innovation, and Excellence, which form the foundation of the University's culture and guide its strategic plan. More information on TAMUK's Strategic Plan and Shared Values can be found here.

4DX: TAMUK employees actively engage in Franklin Covey's 4 Disciplines of Execution (4DX) activities within their departments. TAMUK utilizes 4DX as the framework for pursuing strategic goals by creating a culture of high performance. This requires participation from all faculty and staff. More information on 4DX can be found here.

Caring Campus: TAMUK employees embody the Institute for Evidence Based Change's Caring Campus mindset, maintaining a collegial and caring attitude towards students and each other to foster student engagement and a positive, collaborative work environment. More information on Caring Campus can be found here.

Compensation & Benefits

Compensation: Commensurate with experience

Texas A&M University-Kingsville offers a career filled with purpose and opportunity in addition to competitive wages. In addition to base pay, TAMUK provides eligible employees a comprehensive Total Rewards package designed to support employees' well-being, professional growth, and financial security.

BENEFITS (rules, policies, eligibility apply)

With our generous benefit package, robust professional development opportunities, strong retirement programs, and dedication to service excellence, TAMUK is a truly engaging and rewarding place to work.

Insurance:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-Campus Wellness Opportunities:

• TAMUK's Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful.

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits: