Estimator

Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents required repairs and parts replacement, and ensures alignment with team members to achieve the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily production walks with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s core values: Honesty, Integrity & Respect. Education And/or Experience Required Knowledge of repairs and OEM guidelines. High School Diploma or equivalent. Ability to locate answers and resources. Basic computer skills. Compliance for DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Required Skills/Abilities Ability to locate answers and resources. Basic computer skills. Compliance for DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Benefits Annual Paid Time Off (PTO) plans. Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental & vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Compensation $75,000+ annually depending on closed sales each week. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr