Student Administrative Aide 1 - Game Operations

POSITION SUMMARY: Game Operations is a crucial part of the game day experience. Our department is the first response team to all things game day related including fan experience, student athlete experience, and operations. Thus, professional and enthusiastic attitudes are necessary qualities student workers must possess. Student workers will gain knowledge in the areas of customer relations, event management, game operations, and facility management. Working for game operations is a unique and exciting way to gain hands‑on experience through athletic events. These events include, but are not limited to, football games, men’s and women’s basketball games, volleyball, Olympic sports, and postseason contests. Job Description POSITION SUMMARY Game Operations is a crucial part of the game day experience. Our department is the first response team to all things game day related including fan experience, student athlete experience, and operations. Thus, professional and enthusiastic attitudes are necessary qualities student workers must possess. Student workers will gain knowledge in the areas of customer relations, event management, game operations, and facility management. Working for game operations is a unique and exciting way to gain hands‑on experience through athletic events. These events include, but are not limited to, football games, men’s and women’s basketball games, volleyball, Olympic sports, and postseason contests. Requirements And General Skills Strong customer service skills Ability to interact effectively with coaches, administrators, student athletes, vendors, donors and spectators Extremely organized, self-starter, intrinsically motivated Strong organizational, management and leadership skills Proven ability to multi-task effectively Ability to prioritize assignments and meet deadlines Available to work flexible work schedule including nights and weekends Job Duties Provide support and assistance to the Game Operations team in the set up and breakdown of all Tulane athletic events. As well as provide superior customer service to fans during the ticket scanning process, golf cart shuttle, greeting and directing patrons upon entry and any other interactions that may occur while working a ticketed Tulane Athletics event. Assist with Game Operations specific activities and projects including but not limited to the following: Ticket Scanning Set Up and Breakdown of Athletic Events Operate Golf Cart Shuttle Keep Score at Events as Needed Usher Athletic Events Seat Back Sales and Inventory Perform general office tasks including but not limited to the following: Game Day Preparation Assist in the Maintenance of Athletic Facilities Cleaning/organizing About Us Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. #J-18808-Ljbffr Tulane University