Hospitality Coordinator

Suite Coordinator

Responsibilities:

Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience

Answer calls and emails in a timely manner

Must have extensive knowledge of food and beverage menu, specials and services offered

Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations

Responsible for updating and maintaining Quest

Maintains Suite Owner information in a confidential manor

Candidate must handle inquiries, requests and present information in a professional manner

Ability to explain and answer questions about menu items, specials, company policies and operations in detail

Must be able to quickly and efficiently enter orders into Quest

Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis

Must be able to up sell in a professional manor

Finalize any billing inquiries

Compile information using various sources; organize reports; perform calculations, and updates as necessary

Independently responds to inquiries, verbally or in writing, must have the ability to work independently in a multi-tasking customer service setting

Has frequent contact with company executives and with executive personnel outside of company

Maintains positive public relations with inter-departmental and outside contacts at all times

Prioritizes work to meet deadlines with minimal guidance as to established times

Must be efficient and accurate with data entry

Must type 40 wpm with accuracy

May be needed in many different areas on emergency situations

Maintain the Suites office, its equipment and supplies

Other duties and projects as assigned

Qualifications:

Customer service and communication skills

Fast-paced problem-solving skills

Build buyer/seller relationships

Must be personable, proactive and self-motivated

Organized and ability to jump from task to task and prioritize as needed

Ability to work under pressure and meet deadlines

Able to adapt to change quickly

Punctual and dependable

Must be able to read and maintain information

Must be able to perform simple mathematical calculations

Must be able to speak, read, write and understand English

Able to move fast and act on assigned duties

Must maintain personal hygiene and a well-groomed appearance standard

Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds

Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time

Finger, hand, and wrist dexterity

1-3 years of administrative assistant experience required

Excellent organizational, written and verbal communication and interpersonal skills

Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs

Knowledge and experience working with a POS system

High School Diploma required, associate degree preferred

Follow and encourage your team and follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and additional job specific safety training

Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.