Learning & Development Operations Specialist

Learning & Development Operations Specialist Location: US-TX-Frisco Job ID: 2026-2131 Category: People and Culture Position Type: Full-Time Remote: No Overview The Learning & Development Operations Specialist supports and enhances firmwide learning initiatives through program coordination, systems management, reporting, and operational support. This role partners with leaders and cross-functional teams to ensure learning programs are delivered efficiently, learning data and metrics are maintained accurately, and employees have a consistent, high-quality development experience across the organization. Responsibilities Lead operational coordination and execution of enterprise learning and development initiatives across multiple offices and business units Manage learning operations including scheduling, communications, program logistics, vendor coordination, resource planning, and learner support Serve as a strategic partner to leaders and stakeholders regarding learning timelines, participation, development planning, and program requirements Own and maintain learning data, reporting dashboards, KPI tracking, and training compliance metrics to support leadership decision-making Analyze participation trends, learner engagement, and program effectiveness and provide recommendations for continuous improvement Support the administration, optimization, and enhancement of learning management systems (LMS) and related technologies Develop and maintain standardized processes, documentation, and operational workflows for learning initiatives and programs Partner with cross-functional teams to support communication strategies, change management efforts, and rollout plans for new learning programs, systems, or initiatives Ensure training records, certifications, and compliance-related learning activities are accurately tracked and maintained Support leadership development, onboarding, technical training, and firmwide professional development initiatives Coordinate and facilitate large-scale or multi-location learning events, workshops, and virtual training sessions Build strong relationships and trust with cross-functional partners including People & Culture (HR), Internal Communications, Business Development, Marketing, Safety, Project Delivery, and Design Technology Identify opportunities to improve operational efficiency, learner experience, reporting accuracy, and program scalability Qualifications Bachelor's degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, or related field (or equivalent relevant experience) 3-6 years of experience supporting learning operations, talent development, people operations, HR programs, or organizational development initiatives Strong operational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously Experience developing reports, dashboards, and analytics related to learning, engagement, participation, or workforce development metrics Advanced organizational skills with strong attention to detail and process improvement mindset Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization Experience administering learning management systems (LMS), HRIS platforms, or other employee development technologies preferred Strong proficiency in Microsoft Excel, SharePoint, Power BI, and other reporting or collaboration tools Ability to handle sensitive and confidential information with professionalism and discretion Comfort supporting enterprise-wide or multi-location learning initiatives in a fast-paced environment Benefits We offer a comprehensive benefits program that supports the whole person. Our benefits include: Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays. Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill. Competitive Benefits: Multiple health plan options, FSA for dependent care, HSA contributions, employer 401k contribution, employer-paid basic life, short/long term disability coverage, performance bonuses. Well-Being: mental health care, culture committees, wellness program, charitable giving match. #J-18808-Ljbffr Parkhill