Community Health Ambassador, Infectious Diseases Research (per diem)

Position: Community Health Ambassador, Infectious Diseases Research Location: Boston, MA Schedule: Per Diem Position Summary A Community Health Ambassador (CHA) is a trusted member of the community who helps individuals to better access and coordinate their health care. The CHA assists identified individuals with the tasks of getting medical care, working on health goals (such as arranging care, planning healthy meals, or finding time to exercise), and to help them deal with “real‑life” issues that keep them from staying healthy. The CHA collaborates with other team members to conduct needs assessments to identify and respond to barriers to health and wellness. The CHA will support this research study and initiatives under the NIH‑funded Massachusetts Community Engagement Alliance (MA‑CEAL) Program. This study focuses on chronic diseases (e.g., diabetes and hypertension) intervention among residents of Boston’s public housing developments and Trinity Management. The CHA will work closely with the team and will serve as the main liaison for one of the intervention groups of the study. The CHA will cultivate relationships with participants to understand and support them in managing their chronic disease through healthy eating and physical activity. The CHA will connect with participants in person and by phone and will collect and complete research data in a standardized format. Job Responsibilities Initiate telephonic or face‑to‑face contact with eligible patients to describe role, explain program benefits and begin assessment process. Schedule and complete initial assessment, and follow‑up study visits and phone calls for enrolled participants within specified timeframes. Provide key educational information in‑person and over the phone; clearly document all activities in the study database. Increase awareness of chronic diseases in the community. Reinforce educational messages regarding chronic disease prevention and management by linking clients with supportive community services and programs. Record and monitor participants’ progress toward goals within specific timeframes; document relevant study visit activities. Communicate with participants and follow up with them by connecting them to the care they need. Participate with other staff in activities, including community outreach, presentations to community organizations, development of materials, and phone calls. Provide support in accessing community‑based and hospital‑based programs. Demonstrate sensitivity and respect for the culture of the patient. Participate in regular training activities. Attend regularly scheduled supervision and other program‑assigned meetings. Present study participants at review meetings succinctly and logically; consult with experts regarding complex participant situations, demonstrating an understanding of how to solicit and incorporate feedback to continuously develop the most optimal plan for care. Prepare reports and documents as needed or requested. Demonstrate the ability to function within an inter‑disciplinary team, connecting participants with resources as needed. Provide general administrative duties including assisting with scheduling follow‑up appointments for participants, making reminder phone calls, and maintaining contacts and study database. Ensure availability by phone, email, and in‑person to assist participants, link to care and resources. Job Requirements Required Education and Experience: High School Diploma or GED required; Bachelor’s Degree a plus. Preferred Education and Experience: Community‑based experience in a community setting. Equivalent education above a High School Diploma may be substituted for experience. Knowledge, Skills & Abilities (KSAs) Excellent English communication skills (oral and written). Bilingual preferred (Spanish and English). Outstanding interpersonal skills of foremost importance to interact with families and patients. Interest in community health and outreach. Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Organizational ability to perform multiple tasks efficiently and to prioritize duties. Understanding of language, culture and socioeconomic circumstances and desire to work with diverse, inner‑city population. Proficiency with Microsoft Office applications (MS Word, Excel, Outlook) and web browsers. Housing Location Preference The CHA is preferred to be a resident of one of the following housing developments: Mildred C. Hailey Apartments West Broadway Alice H. Taylor Apartments Archdale Gallivan Boulevard South Street Equal Opportunity Statement Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. Equal Opportunity Employer; Disabled; Veterans. Job Admin Note According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. #J-18808-Ljbffr Dormont Manufacturing Co