Patient Service Specialist II

Department: Scotland Memorial Hospital - Family Medicine Status: Full time Shift: 1st Shift Responsibilities Check-In Core Skills Accurately completes EPIC registration: verifies demographics, scans insurance cards, applies SPN sliding fee for self-pay, ensures e‑sign consent and insurance authorization, follows Standard Work for appointment arrival. Performs patient reminder calls: reviews cancellation/reschedule requests, handles live calls for reminders to reduce unused slots. Assists with phones: greets patients courteously, schedules/reschedules appointments, creates inbox messages (e.g., refill requests), identifies RED words. Performs scheduling for walk‑ins. Generates no‑show letters through EPIC. Check‑Out Core Duties Schedules follow‑up appointments, referrals, and ancillary services per EPIC provider orders. Returns phone messages and assists patients. Distributes land‑line faxes to appropriate team members. Completes appropriate referral work queues. Ensures patient receives AVS (after‑visit summary). Completes work notes as directed by provider. Other Core Duties Collects copays and coinsurance at check‑in or check‑out. Completes standard daily deposit and reconciliation work. Manages ON Base Patient Documentation Application. Transcribes orders/enters referral orders. Schedules incoming referrals per practice protocols. Completes prior authorizations as required. Education & Experience High school diploma or equivalency (GED); Associate degree in healthcare administration or equivalent college coursework preferred. Previous medical office experience preferred. Knowledge, Skills & Abilities Strong organizational skills and ability to prioritize tasks. Strong interpersonal skills and ability to work with a wide variety of individuals. Ability to identify and solve problems independently. Excellent verbal and communication skills. Excellent customer service skills. Benefits Competitive compensation. Family‑friendly benefits including paid parental leave and on‑site childcare. Flexible scheduling. Exclusive savings programs. Career growth and advancement opportunities. #J-18808-Ljbffr