General Manager

Job Description

Job Description

Job Title: General ManagerCompany: Altitude Trampoline Park FranklinLocation: Franklin, MA Job DescriptionAltitude Trampoline Park in Franklin, MA is seeking a high-performance General Manager to lead all aspects of park operations. This is a hands-on leadership role for someone who knows how to build strong teams, tightly manage costs, grow revenue, and deliver an outstanding guest experience. We are looking for a proven leader – someone who understands that a trampoline park is both an entertainment business and an operational machine that must run efficiently every day. The General Manager is responsible for full P&L performance, operational excellence, team leadership, revenue growth, payroll control, and guest satisfaction. The GM will set the tone for culture, accountability, cleanliness, safety, and service. This role requires a strong operator who can lead from the front while driving measurable business results. Key ResponsibilitiesLeadership & Team ManagementRecruit, hire, train, and develop a high-performing teamLead by example with strong floor presence and visibilitySet clear expectations and hold staff accountableCoach supervisors and shift leaders to develop future managersManage scheduling to maximize productivity and minimize payroll wasteAnticipate and recognize business opportunities and challenges and lead the team in meeting themLead, manage and hold teams accountable in sales, customer experiences, maintenance, and cleanlinessMaintain proper employee/employer relations and address any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluationsFinancial Performance & Cost ControlOwn full P&L accountabilityControl payroll to targeted labor percentageManage operating expenses and vendor relationshipsMonitor daily, weekly, and monthly financial performanceIdentify and execute strategies to increase revenue and profitabilityRevenue GrowthDrive birthday party bookings and group eventsExecute local marketing initiatives and community outreachUpsell party packages and in-park add-onsAnalyze trends and adjust pricing/promotions as neededCreate and implement strategies to drive group events, fundraisers, and birthday party bookingsRespond in a timely fashion to questions and reviews onlineGuest Experience & Conflict ResolutionEnsure the park is meeting and exceeding customers' expectationsEnsure every guest has a safe, clean, and fun experienceProvide courteous customer service and respond to customer questions, complaints, or requestsResolve any operational or guest experience issues which may occur professionally, calmly, and efficientlyTurn complaints into loyalty opportunitiesMaintain high online review ratingsEnforce safety standards consistently and fairlyOperations & Facility ManagementOversee, manage, and collaborate with the Altitude management team to ensure successful day-to- day operationsMaintain high standards of cleanliness and organization. Ensure the park is clean and presentable and that any park maintenance issues are completedEnsure all attractions are safe, well maintained, and operationalOversee daily inspections and maintenance logsEnsure regular and proper maintenance of trampoline equipment is performedEnsure compliance with safety, health, and brand standardsManage inventory, supplies, and concession operations efficientlyEstablish and maintain a safe environment for patrons and staff in and around jumping surfaces, foam pits, and other activity areasEnsure opening and closing duties are completed including safety audits, cash deposits, cleaning, and other managerial checklistsManage products and pricing in our point-of-sale systemAssists staff in their job performance during peak activity periods or as requiredMaintain an image of competence and professionalismProvide or perform other services or duties as required Qualifications3+ years of management experience (entertainment, hospitality, retail, fitness, family entertainment center, or similar preferred)Demonstrated success leading teams of 20+ employeesProven experience controlling payroll and operating expensesExperience growing revenue and managing to financial targetsStrong conflict resolution and customer service skillsHighly organized and operationally disciplinedMust be able to work a combination of weekdays and weekendsComfortable working evenings, weekends, and holidaysExperience with party/event-based revenue businesses is a plus What We're Looking ForStrong people leader, not just an administratorHigh accountability and ownership mindsetData-driven and financially disciplinedCalm under pressureHigh energy with a strong work ethicDetail-oriented with operational excellence standardsEntrepreneurial mindset Compensation and benefitsCompetitive base salary commensurate with education and experiencePerformance -based bonus opportunity tied to revenue growth, payroll control, and guest satisfactionVacation and sick time If you are a hands-on leader who enjoys building teams, improving systems, driving revenue, and delivering a consistently excellent guest experience – we want to talk to you. Apply today and help lead Franklin's premier family entertainment destination. Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.