Talent and Engagement Director

Reports to: Operator

Owning the Talent portion of Chick-fil-A’s Five Critical Success Factors by sourcing top tier talent, engaging in growing a positive and engaged culture, and building systems to ensure that team members are trained in alignment with our Core Values. 

Responsibilities:

• Develop a training plan for both FOH and BOH and tracking new team member progress. 
• Create Pathway training plans that are executed by new hires at the start of their time here–work with Talent Coordinator on this. 
• Connecting and leading trainers to make sure the new hire experience is world class and following Pathway Standards. 
• Gather Team Member feedback to identify ways to improve morale and engagement.
• Responsible for the first 30 days of a New Hire’s journey–from hiring to 30 day evaluation. 
• Ensure all promotions have proper training (Trainers, Team Leaders, Coordinators)
• Maintain records of recognitions, milestones, and celebrations.
• Holding voting and connecting with Marketing Coordinator to post the Team Member of the Month. Create TMOTM celebration package, within agreed upon budget with the Executive Director and Operator. 
• Make and share training schedule with Team by Friday the week prior to training taking place. 
• Prepare for Limited Time Offerings a week before launch, including training Team. 
• Plan and oversee weekly Pathway retraining for existing talent. 
• Conducting all first round interviews. 
• Serving as a positive example to all Team Members at all times.

Performance Indicators:

• Food Safety Score of 1 
• SmartShop 90+
• Labor in top 33% 
• OSAT in Top 20%
• 45 Fully training Team Members 
• 5 Shift Leaders in both FOH and BOH 

Expectation: Up to 5 hours a week dedicated to talent and planning as needed. Being present in Operations a minimum of 30 hours a week. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.