Warehouse Supervisor -Pulling Department

Warehouse Supervisor - Pulling Department

Warehouse Supervisor- Pulling Department

Department: Warehouse

Position Status: Full Time

Shift Schedule: Mid-Shift / PM

Exempt Status: Exempt Salary

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services of kitchen cabinets, windows, doors and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers' expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: "Creating Customers by Servicing Customers"

Our Guiding Principles:

• Put Safety First
• Respect for Others
• Treat Customer Orders Like Our Own
• Deliverable Measurable Excellence
• Pursue Relentless Improvement

About the Job

CDS Logistics & Home Services is seeking a dynamic professional to supervise the pulling crew and warehouse PM operations. As a supervisor with CDS Logistics you will be held to the highest standards of conduct and accountability under the leadership code of conduct. The Warehouse Pulling Supervisor is responsible for managing daily, weekly, and monthly pulling productivity; workforce planning and development; employee onboarding, training and performance management; and facility security, maintenance and management. The supervisor will lead, communicate and champion company initiatives including Lean Six Sigma and 5S initiatives with all members of the organization. The primary goal of a Warehouse Supervisor is to ensure we are driving business results to meet our organizational objectives, mission, vision and values ensuring operational excellence at all times

Essential Job Functions:

• Manage a team of direct reports including Warehouse Professionals and Team Leads.
• Develop direct reposts knowledge, skills, and abilities required to be successful in their role.
• Develop Team Leads communication and leadership competency through one-on one mentorship, direct guidance and through leading by personal example.
• Own the performance management process for your direct reports. This includes employee training and onboarding, 30/60/90-day review process, annual review process, and the progressive disciplinary action process.
• Assess team metrics and workforce staffing levels ensuring we have the right number of people, in the right place, at the right to execute team deliverables.
• Recruit, interview and select top talent that possesses the critical knowledge, skills and abilities to perform successfully on your team.
• Manage and develop employee training and certification including but not limited to: product knowledge, SOP, safety, equipment certification, and lean management.
• Document and audit employee training and certification on a routine basis, performing retraining and certification activities as needed.
• Own and manage employee engagement and positive retention of your high performing team members.

Pulling Department Management:

• Evaluate and Establish SOP processes ensuring the right processes are in place to efficiently meet goals and objectives both accurately and timely.
• Set, manage, document, and communicate daily, weekly and monthly goals with your team and your direct supervisor.
• Supervise, standardize and manage the auditing procedures. Delegate and review auditing completed by others in partnership with your efforts or in your absence.
• Coordinate and schedule the pulling of runs in partnership with operations.
• Proactively collaborate with internal departments ensuring that all runs are pulled and all paperwork is complete communicating any issues as soon as they arise.
• Hold daily team meetings, and manage individual team members throughout the day.
• Audit all runs for accuracy prior to the end of each day.
• Manage and maintain accurate pulling board and lean metrics daily.
• Review and resolve issues in the problem box prior to the end of each shift. Follow up with team members regarding the problem-solving process ensuring they know what to look for in the event they are faced with the same issue again.
• Manage UPS/FedEx/LTL process as needed.
• Manage the daily re-receiving process and re-received inventory.
• Document damages and notify the appropriate internal team members when is found or occurred due to a pulling error. Work with warehouse staff to reduce damages through appropriate training methods.
• Assist and support Double Reach Truck operations.
• Supervise and assist with customer will calls.

Qualifications

Required Education and Experience

• Strong communication and level of professionalism when speaking with co-workers.
• We are looking for an individual who works two steps ahead, identifying and eliminating roadblocks long before they appear on the horizon.
• Experienced on the double electric pallet jack, double reach truck, clamp truck, and sit-down forklift.
• Ability to multitask in a fast-paced environment.
• Experience in a leadership role or equivalent leadership knowledge, skills and abilities to successfully perform at a high level in this position.
• High School Degree or GED or equivalent experience.
• Minimum of 1 year of Warehouse experience pulling or order selecting for palletized product
• Literacy – English language, written and spoken.
• Ability to pass certification courses for essential warehouse equipment for the job
• Must poses a willingness to learn, grow and develop yourself and others while working in a team environment.
• Knowledge of Word and Excel programs are necessary to perform the roll of warehouse manager.

Preferred Qualifications

• 2-3 years of warehouse experience pulling or order selecting for palletized product
• 1+ years of leadership responsibility in the CDS network.
• Poses a willingness to learn while working in a team environment.

Supervisory Responsibility

• Responsible for managing a team of warehouse professionals and team leads.

Competencies

• Leadership
• Exceptional Communication skills
• The ability execute on and attain actionable goals
• High level of attention to detail
• Excellent interpersonal skills
• Computer proficient including Microsoft Outlook, Word, and Excel.
• High sense of urgency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger, handle, lift or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50-100 pounds and occasionally lift and/or move up to +100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Little to no travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment

This job operates in a warehouse environment. This role routinely uses power industrial equipment such as forklifts, double electric pallet jacks, clamp trucks, and double reach trucks.