Software Engineer IV

Software Engineer IVGenesis10 is currently seeking a Software Engineer IV for a contract position with a Global Financial Institution located in Des Moines, IA, Minneapolis, MN, or Las Colinas, TX. This is an 18 month contract opportunity.This role is focused on Level 2 production support for a home lending platform, applying Site Reliability Engineering (SRE) principles. The ideal candidate will have extensive experience in troubleshooting, monitoring, and enhancing observability using tools like Grafana, Splunk, and AppDynamics within a large-scale financial services environment.Requirements:8 years of software engineering, application support, or SRE experienceStrong L2 production support and troubleshooting experienceExperience with Site Reliability Engineering (SRE) principles and operational excellenceHands-on experience with Grafana for observability dashboards and monitoringProficiency with Splunk (log analysis and query writing)Experience using AppDynamics and other APM/monitoring toolsKnowledge of synthetic monitoring tools (e.g., ThousandEyes)Strong understanding of incident management and change management (ITIL preferred)Experience with Java applications and ability to troubleshoot/read Java codeProficiency in JavaScript and HTML for dashboard developmentStrong Unix/Linux command-line and server troubleshooting skillsSQL experience with Oracle and MongoDB (SQL Server is a plus)Ability to analyze infrastructure, application logs, and performance issuesExperience building or enhancing monitoring dashboards and alerting solutionsUnderstanding of operational risk and working within highly regulated enterprise environmentsExperience in large enterprise financial services or similar regulated industries preferredFamiliarity with AI/Agentic AI concepts to improve automation, self-healing, and operational efficiencyStrong problem-solving, analytical, and cross-functional collaboration skillsAbility to identify opportunities for automation and continuous improvementExperience supporting customer-facing applications in production environmentsPay range: $59.53 - $67.53 per hourOnly candidates available and ready to work directly as Genesis10 employees will be considered for this position.If you have the described qualifications and are interested in this exciting opportunity, please apply!