Manager, Accommodations - LA28 Olympic & Paralympic Games

Accommodation Manager

The Accommodation Manager is responsible for overseeing the planning of the accommodation aspects of the LA 2028 Olympic & Paralympic Games.

The role successfully manages accommodation selection, negotiations, contracting and reporting for the Olympic & Paralympic Accommodation team.

The role works closely with the Olympic Accommodation Team to create a positive and efficient environment focused on executing with excellence. This leader will work across our programs with our product architecture team, game stakeholders, operations, transportation, and more.

Responsible for developing and maintaining mutually beneficial relationships with hotels, hotel brands, internal sales team, and other various internal and external clients as it relates to the LA 2028 Olympics & Paralympics.

Key skills that this individual must possess include strategic decision-making, contract negotiation, effective organization, and prioritization of work.

This person must have the ability to formulate and implement procedures, as well as the ability to train and lead staff. Proven leadership, communications and management skills are imperative; familiarity with the Los Angeles hotel market and sports is helpful. The candidate must be strong at multi-tasking and working in a fast-paced environment. Professionalism, a positive attitude and the ability to work effectively as a team player are required.

Essential Functions & Responsibilities

Primary Responsibilities

• Foster strong relationships with hotels, transportation, other vendors, and services.

• Identify accommodation needs for the Olympics including hotel evaluation, selection, contracting, and ongoing relationship management
• Negotiate hotel contracts based on specific needs (including favorable T&Cs, food and beverage minimums, amenities, etc.)
• Develop, document, and implement specific event procedures and systems.
• Ongoing client management with both Internal and External clients (requests for lodging needs, gather and relay information between the client, partners, and other departments)
• Develop & monitor operational plans to efficiently manage accommodations inventory
• Work closely with project leaders to adjust, document, and implement our event processes to utilize our Event Management Systems.
• Establish operational accountability (checklists, quality assurance tests, etc.) for the Olympic Accommodation team and share best practices across event teams.

• Work alongside the sales team with large proposals for groups
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
• Attend site Inspections and provide Accommodation insights and recommendations to the clients and Sales team

Other Duties & Responsibilities

This position may be responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule, including holidays. Travel may be required throughout the year, including extended periods of remote work in local offices within host cities. Expected travel may range from 15-25% annually and 1-2 months of continuous travel during Olympic games. Some International travel may be required as well.

Qualifications

Required Education and/or Experience, Knowledge, Skills, and Abilities

• Experience in travel, event and hospitality industry
• Ability to negotiate, understanding both parties' needs and wants and ultimately partnering to obtain win/win results for On Location and vendor, and the client
• Strong understanding of the Los Angeles hotel market, its dynamics and trends
• Appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Ability to communicate information and ideas to other people verbally or in written form in an understandable manner, both in English and French
• Proactive attitude towards client satisfaction: implement actions, steps, plans, systems, processes or programs in order to maintain high levels or enhance client satisfaction
• Having and demonstrating the skill to effectively address and resolve problems as part of a team.
• Fluent or conversational in French and English
• Adaptability: ability to work with executives, operational staff and liaise between OCOG and On Location sales and executive team in various offices.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities

• Bachelor's Degree in Hospitality, Sports Management or a related field, or equivalent experience preferred
• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated.
• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.
• Experience with Olympics or large-scale events
• Ability to work in a fast-paced environment and manage effectively multiple deadlines

Our Core Values

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you would want to be treated.