Online Member Representative

Job Description

Job Description

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:
The Online Member Representative's primary responsibility is to open online membership applications. This position safeguards the credit against optional online fraud requests. This position should retain a working knowledge of all available products and services of the credit union. The Online Member Representative will also be responsible for opening special/sub-accounts as requested by members. The position requires exercising independent judgment while determining the products or services that will help our members become more financially successful.

WHAT YOU’LL BRING:
Availability to work 40 hours per week Monday through Friday between the hours of 8:30am – 5:00pm at our Burnsville Branch location; non-exempt.

In addition:

• High school diploma or equivalent.
• 2+ years of financial services experience or equivalent experience in roles that require superior customer service skills and strong attention to detail.
• Financial or lending experience, preferred.
• Excellent attention to detail and organizational skills.
• Ability to work in a fast-paced environment.
• Good verbal and written communication skills, including excellent telephone communication skills.
• Excellent customer service skills.
• Previous PC experience in Microsoft Office products; Episys experience, preferred.
• Ability to maintain complete confidentiality.
• Math aptitude and keyboarding skills.
• Ability to work as a team player being flexible and dependable.
• Work independently while displaying initiative and decision-making skills.
• Maintaining a high level of professionalism while working under pressure.
• Maintain compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass all pre-employment drug test and various background checks.
• Responsible for regular and reliable attendance at the workplace.

WHAT WE OFFER:

The salary range for this position is $19.50 to $24.00 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.