Insurance Call Center Representative

Job Title

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation.

At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.

Key Responsibilities

• Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve issues, ensuring effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
• Navigate multiple systems efficiently to deliver complete and accurate responses.
• Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams when necessary.
• Support operational initiatives and identify opportunities for process improvement.

Required Qualifications

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or high-volume client-facing roles.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Proven ability to handle challenging conversations and de-escalate concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and efficiently navigate multiple systems.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or related industries.
• Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
• Experience with CRM systems or call center technologies.

Key Skills & Competencies

• Customer-focused mindset with a commitment to service excellence
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively
• Adaptability and ability to learn new systems quickly
• Ability to remain calm and professional under pressure
• Strong listening and interpersonal skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.