Registered Pharmacy Technician

Registered Pharmacy Technician

The Registered Pharmacy Technician plays a key role in a busy clinic pharmacy, providing exceptional customer service through direct in-person and phone-based interactions. This position responds to inbound and outbound calls, answers questions about pharmacy services and deliveries, completes refill and assistance calls, and helps resolve customer complaints. The technician receives and processes new pharmacy referrals, verifies insurance coverage, facilitates prior authorization requests, accurately transcribes prescriptions, generates and follows cycle fill reports, coordinates medication delivery, and serves as the first point of contact for service-related inquiries. The role supports pharmacological services by verifying fill lists, insurance information, billing, and medication alignment according to the cycle fill calendar, while maintaining accurate patient records in compliance with HIPAA privacy and security regulations.

Responsibilities

• Respond to inbound and outbound calls to customers, providing a high level of customer service and maximizing productivity.
• Handle direct in-person and phone-based customer interactions to answer and resolve a wide variety of inquiries about pharmacy services and delivery.
• Answer questions related to pharmacy services, delivery inquiries, refill requests, and general pharmacy assistance.
• Receive and process new pharmacy referrals, ensuring accurate and complete information is obtained.
• Verify insurance coverage for prescribed medications and related services.
• Facilitate prior authorization requests, coordinating with prescribers, payers, and patients as needed.
• Accurately transcribe prescriptions into the pharmacy system, ensuring correct medication, dosage, and directions.
• Generate reports that follow the cycle fill calendar to manage and track refill requests.
• Send and follow up on refill requests via e-scribe, facsimile, or phone to ensure timely medication access.
• Coordinate medication delivery logistics, serving as the first point of contact for service-related inquiries and associated needs.
• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill dates, billing, and toting.
• Align (short fill) patient medications according to the cycle fill calendar to optimize adherence and convenience.
• Update patient information in the pharmacy system when necessary to maintain accurate records.
• Coordinate initiation of care with patients or caregivers, referral sources, and other providers of care.
• Enter patient information into the patient record accurately and completely, maintaining all records in accordance with HIPAA privacy and security regulations.
• Address and help resolve customer complaints in a professional and timely manner.
• Contribute to a team-oriented environment through effective communication, punctuality, organization, and collaboration.
• Manage time effectively in a fast-paced, high-volume pharmacy setting to meet daily workload and service expectations.

Essential Skills

• High School Diploma or GED.
• Completion of a board-approved pharmacy technician training program.
• Valid Florida Pharmacy Technician License.
• 1+ years of experience in a medical insurance, billing, or customer service environment.
• Strong knowledge of medication brand names, generic equivalents, dosing, and day supply calculations.
• Proficiency with pharmacy operations including order entry, fulfillment, labeling, inventory management, and prior authorization processes.
• Advanced skill in Microsoft Office Suite, with emphasis on Excel and Access.
• Accurate and efficient data entry skills.
• Strong commitment and focus on delivering excellent customer service.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Consistent punctuality and reliability.
• Strong organizational skills and attention to detail.
• Effective time management skills in a high-volume setting.
• Problem-solving skills to address customer issues and operational challenges.

Additional Skills & Qualifications

• Certified Pharmacy Technician (CPhT) credential is highly beneficial.
• Durable Medical Equipment (DME) experience is preferred.
• Telephonic customer service experience in a healthcare or pharmacy setting is preferred.
• Bilingual English-Spanish skills are preferred and enhance patient communication.
• Prior authorization experience is preferred.
• Previous data entry experience in a clinical or pharmacy environment is preferred.
• Willingness to learn new computer software and adapt to evolving systems and processes.
• Strong teamwork mindset and ability to collaborate with pharmacists and other technicians.

Work Environment

This role is 100% onsite in a clinic pharmacy environment that is fast-paced and high volume. The team typically consists of six pharmacy technicians and three pharmacists, with three technicians and one PharmD working on Saturdays. The pharmacy processes approximately 1,500 prescriptions per week as a team, requiring strong focus, coordination, and efficiency. The standard shift schedule is Monday through Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 12:00 p.m., plus rotating Saturdays. The setting is professional and collaborative, with frequent interaction among technicians, pharmacists, and patients. The atmosphere is described as fun and professional, and lunch is often catered by representatives or vendors, providing regular free meals. Attire aligns with a professional clinical pharmacy environment, supporting a clean, organized, and patient-focused workspace.

Job Type & Location

This is a Contract to Hire position based out of Oakland Park, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oakland Park, FL.

Application Deadline

This position is anticipated to close on Jul 15, 2026.