Front Desk Coordinator & Guest Experience Specialist

Job Description Who We're Looking For You're the heartbeat of the spa, the first smile guests see and the last impression they leave with. You thrive in a fast-paced, energetic environment where no two days look the same, and you genuinely love turning a first-time visitor into a lifelong client. You're not just answering phones; you're driving the business forward. If you're warm, polished, sales-savvy, and obsessed with creating a five-star experience, we want to meet you. What You'll Do Guest Experience & Reception Greet every guest with energy and warmth, setting the tone for a premium experience from the moment they walk in. Manage check-in and check-out smoothly, ensuring zero wait-time friction. Answer calls, texts, and online inquiries promptly and professionally, converting questions into booked appointments. Keep the front-of-house immaculate, welcoming, and on-brand at all times. Sales & Revenue Generation Educate guests on treatments, packages, memberships, and retail products and confidently recommend what fits their goals. Re-book guests before they leave and fill the schedule by reactivating past clients. Promote and sell membership programs, treatment packages, and seasonal promotions. Hit and exceed monthly rebooking, retail, and membership targets (tied directly to your bonus). Capture and follow up on leads, turning inquiries into consultations and consultations into clients. Scheduling & Operations Own the appointment calendar: optimize provider schedules to minimize gaps and maximize revenue per hour. Confirm appointments, manage cancellations and waitlists, and reduce no-shows. Handle payments, process transactions accurately, and manage daily opening/closing procedures. Maintain client records and ensure intake forms and consents are complete before appointments. Coordinate between guests and providers to keep the day running on time. Manage retail inventory counts and reorder essentials. What You Bring 3 years of experience A natural ability to sell without feeling "salesy" you build trust and guests take your recommendations. Polished, professional presence with excellent verbal and written communication. Strong organizational skills and the ability to juggle phones, walk-ins, and scheduling without dropping a beat. Comfort with scheduling/POS software (experience with platforms like Boulevard, Aesthetic Record, Zenoti, or similar is a plus). A positive, high-energy attitude and genuine enthusiasm for the aesthetics and wellness industry. Discretion and professionalism in handling confidential client information. Why You'll Love It Here Hourly base pay plus a performance bonus tied to bookings, re-bookings, and memberships your effort directly grows your paycheck. Work in a vibrant, energetic, sales-driven culture with a team that celebrates wins. Generous discounts on treatments and products. Opportunity to grow into senior front-desk, sales lead, or operations roles. A beautiful, luxurious environment where you'll feel proud to come to work. Success in This Role Looks Like In your first 90 days, you'll know our service menu cold, confidently recommend the right treatments to every guest, keep the schedule full, and consistently re-book clients before they leave. By month six, you'll be a top contributor to membership and retail growth, and the reason guests rave about us. V/O Med Spa is an equal opportunity employer. Compensation: $[XX]/hour + monthly performance bonus. Schedule: [full-time / part-time, days, evenings, weekends as needed]. Required Qualifications High school diploma or equivalent 1+ year of customer-facing experience (reception, hospitality, salon/spa, luxury retail, or sales) Proven comfort with sales, upselling, or hitting performance goals Strong verbal and written communication skills Proficiency with computers, scheduling software, and point-of-sale systems Availability to work the required schedule, including some evenings and/or weekends Professional, polished appearance and demeanor Ability to multitask in a fast-paced environment #J-18808-Ljbffr VIO Med Spa - Chesterfield