Front Desk Coordinator

Front Desk/Treatment CoordinatorThe Smile Salon & Day Spa seeks a Front Desk/Treatment Coordinator to join our growing, modern dental practice in Kansas City, MO! We place great emphasis on teamwork and foster collaboration within our team. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you!ScheduleFull-timeMonday through ThursdayHours varyBenefitsMedical, dental, vision, and life insuranceGenerous PTO and paid holidaysTraditional and Roth 401(k) optionsReferral Bonus ProgramFree CE courses provided by our affiliated vendorsResponsibilitiesVerify insurance eligibility, benefits, and coverageSubmit and follow up on dental insurance claimsReview EOBs, denials, and outstanding claimsExplain treatment estimates, insurance benefits, and patient portionsCollect payments and follow up on outstanding patient balancesSchedule appointments and assist with front desk dutiesCommunicate professionally with patients and insurance companiesMaintain accurate patient and financial information in DentrixGreet and check in patients with professionalism and warmthSchedule appointments and manage the front desk efficientlyMake 50+ outbound calls daily to confirm appointments and contact new patientsPresent treatment plans confidently and help patients schedule careSupport the clinical team with coordination and communicationMaintain accurate patient records and handle insurance verificationsWhat We're Looking ForPrevious dental front-office experience preferred but not requiredDental insurance/billing experience strongly preferred but not requiredExcellent verbal and written communication skillsProfessional, polished, and friendly demeanorStrong phone etiquette and customer service skillsComfortable discussing treatment costs and collecting balancesOrganized, detail-oriented, and able to multitaskDentrix experience preferredReliable and able to work independently as well as with a teamPositive attitude, willingness to learn, and attention to detailReliable and organized with strong multitasking skills