Family Services Coordinator

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Job Summ ary

Make a meaningful difference in the lives of individuals and families working toward stability and self-sufficiency. As a Family Services Coordinator at Project for Pride in Living (PPL), you’ll play a vital role in supporting residents as they build brighter futures.

In this relationship-centered role, you will provide strengths-based, culturally responsive support to participants in PPL’s housing and stability programs. You’ll partner with individuals and families to set goals, overcome barriers, and connect with resources that promote long-term housing stability and independence.

Success in this role comes from your ability to build trusting, authentic relationships , coordinate services, and advocate effectively. You’ll collaborate closely with internal teams and community partners to ensure residents receive holistic, trauma-informed support aligned with PPL’s mission of empowering people to build better lives.

** ✅What You’ll Do **

Direct Participant Support

• Build trusting relationships with families and assess strengths, goals, and barriers
• Collaborate with participants to create individualized, participant‑driven service plans
• Support housing stability by helping participants understand leases and communicate effectively with property management

Health, Wellness & Family Support

• Connect participants to physical health, mental health, and recovery resources
• Recognize and respond to mental health challenges, chemical dependency, and crisis situations
• Partner with the Youth Services Coordinator to support families with youth and parenting needs

Community Engagement

• Conduct home visits to support participant goals and housing stability
• Plan and facilitate resident meetings, on‑site workshops, and community‑building activities
• Encourage engagement within the housing community and the broader neighborhood

Documentation & Collaboration

• Maintain accurate, timely case notes and required documentation
• Collaborate closely with the Resident Services team and community partners

✅ What You Bring

Experience & Skills

• Experience with case management or supportive housing service planning
• Ability to provide crisis intervention and trauma‑informed support
• Strong interpersonal, communication, and organizational skills
• Experience with Motivational Interviewing, Person‑Centered planning, or DBT skills (a plus)

Technology Skills

Comfort using:

• Microsoft Office (Word, Excel, Outlook)
• Electronic timecard systems
• SharePoint and shared file systems
• Case management databases (especially Apricot and Yardi )

Additional Requirements

• Valid driver’s license, insurance, and reliable vehicle
• Ability and willingness to transport participants as needed

Education & Experience

• Degree or coursework in a health or human services‑related field (AA, BA, or BS), or
• 1–3 years of experience working with the population served

**** Why You’ll Love Working at PPL

✅ Compensation

• $22–$24/hour, based on qualifications
• Fulltime/Non-exempt

✅ Comprehensive Benefits

• Health & Dental Insurance
• Employer‑paid Short‑ & Long‑Term Disability and Life Insurance
• Paid Parental Leave
• HSA or FSA options
• Generous PTO & Paid Holidays
• 403(b) Retirement Plan with Employer Match

✅ Work‑Life Balance & Culture

• Summer Half‑Day Fridays (Memorial Day–Labor Day)
• Supportive, mission‑driven team environment
• Work that makes a real and lasting impact on families

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.