Communications Manager

The application window is expected to close on: 08/29/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Join a focused, fast-paced, and creative CX communications team supporting the CX Vice President. You will collaborate with colleagues across the global CX organization and the broader company to ensure messaging is aligned and impactful. We value fresh ideas, adaptability, and use data and storytelling to communicate Cisco’s vision and strategy to both internal and external audiences. Your Impact As Communications Manager, you will lead the development and execution of comprehensive communication strategies for the Reoccurring Revenue Acceleration (RRA) team within CX. You’ll build clear and compelling content that supports business objectives, working with leaders and executives to reinforce customer experience priorities worldwide. In this role, you will build positive relationships, drive alignment across the organization, and ensure our messaging resonates with a wide range of audiences. You are an engaging storyteller who is passionate about technology and industry trends. You thrive in a dynamic, high-energy environment, and have experience advising senior executives and collaborating across matrixed organizations. Your innovative approach to communications encourages teams and helps advance Cisco’s goals. Key Responsibilities Implement essential communications plans to advance RRA business priorities and deliver customer outcomes Develop impactful messaging and content for a variety of audiences, including thought leadership, keynotes, presentations, and interpersonal updates Craft and deliver scalable communications and tools that empower RRA teams Implement and lead communication channels to ensure effective information delivery Capture feedback, synthesize insights, and use them to encourage and advise teams Partner with business leads and key functions to ensure messaging is coordinated and aligned Demonstrate communications excellence through strong execution Minimum Qualifications Bachelor’s degree in communications, business administration, or a related field 12+ years of communications experience, including 8+ years in interpersonal, executive, or public relations communications Experience supporting VP-level or higher executives Collaboration and partnership skills across cross-functional teams Preferred Qualifications Experience with executive or leadership communications Familiarity with Customer Experience (CX) or technology industry communications Consistent record to develop and deliver scalable communications strategies Experience gathering feedback and translating it into actionable insights Proficiency with communication tools and platforms (such as intranet, newsletters, and presentations) Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $163,200.00 to $206,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $196,300.00 - $286,000.00 Non-Metro New York state & Washington state: $174,200.00 - $253,900.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. #J-18808-Ljbffr