Front Desk Agent

• Register and assign rooms to guests.

• Issue room key and escort instructions to Guest Service Agent or directly to guest.

• Sort and track incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box.

• Ability to accurately use various office software.

• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have good mathematical and computer skills.

• High school education required. Relevant training and experience and additional education preferred.

• CPR and first aid training preferred.

• Additional language ability preferred.