Device Deployment (Epic Go-Live Support Technician)

Teceze USA

Bardstown, KY

Responsibilities:

Deploy, install, configure, and validate IT devices and peripherals.
Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
Provide hands-on IT support during the Epic go-live period.
Troubleshoot hardware, connectivity, configuration, and deployment issues.
Perform post-deployment stabilization and hypercare support.
Coordinate with project teams, site personnel, and end users to resolve issues quickly.
Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

IT hardware/device deployment experience.
Desktop, deskside, or field support experience.
Printer/scanner installation and troubleshooting.
Workstation and peripheral configuration.
Basic network/connectivity troubleshooting.
Healthcare or hospital IT experience is preferred.
Epic go-live or clinical application deployment experience is a plus.
Experience providing hypercare/post-go-live support is a plus

Apply

Vacancy posted 4 days ago

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