Home Equity Loan Processor

Key Responsibilities Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Manage a large pipeline of applications while meeting required service level agreements Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting Serve as the primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include: Accept incoming phone calls Make outbound phone calls to follow up on outstanding documents and provide updates on loan status Monitor and respond to incoming emails Monitor and respond to incoming voicemails Document all communication Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Role Requirements This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands. Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs. This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC. Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required. Basic Qualifications Minimum of 2 years of mortgage experience Minimum of 2 years of customer contact experience Professional Skills Requirements Ability to work well in a fast‑paced, multi‑task environment. Self‑starter that thrives in a team environment. Strong organizational, problem‑solving and time‑management skills. Professional communication both written and verbal. Compensation and Benefits Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. This posting will remain open until 04/21/2026. Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. California: $23.13 to $48.13 Cleveland: $21.39 to $38.51 Colorado: $23.13 to $41.59 District of Columbia: $24.62 to $44.28 Illinois: $21.39 to $41.59 Maryland: $23.13 to $41.59 Massachusetts: $23.13 to $44.28 Minnesota: $23.13 to $41.59 New York: $21.39 to $48.13 New Jersey: $24.62 to $48.13 Washington: $24.62 to $44.28 Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Accenture is an EEO and affirmative action Employer of Veterans/Individuals with Disabilities. #J-18808-Ljbffr Accenture