Field Tech Specialist

• Individuals understand their own area and are able to perform all facets of their role. • They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. • They manage projects with oversight from their supervisor.• Leads the installation multiple solutions.• Performs advanced troubleshooting techniques to address complex technical issues.• Independently assesses and adjusts technical solutions based on the specific client issue.• Addresses escalated technical issues from less experienced team members.• Activities are diverse in nature and require independent judgment in determining the most appropriate course.• Works autonomously in providing on-site technical support to clients.• Works autonomously in delivering installation services.• Prepares documentation to record and track project status.• Typically requires 5-7 years relevant experience• Undergraduate degree or equivalent combination of education and work experience.• Strong verbal and written communication skills.• Manages escalated client situations with a focus on building positive client relationships.• Excellent understanding of internal service processes and able to articulate these to clients.• Strong technical and product knowledge.• Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonable accommodations.• Significant travel including overnight domestic or international trips may be required.Posting Date:Department:Field Services AMS/EMEA - 1454950021