Office Administrator

Job Description

Job Description

Position Overview: 

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

• Required to be in the office five days a week 8am to 5pm

Is punctual and arrives at work on time (8am)

Answers and transfer calls on a multi-line phone system 

• Accepts deliveries, sorts mail, and maintains phone lists
• Handles sensitive and/or confidential documents and information 
• Communicates with the manager and customers on job or deadline issues
• Establishes a positive image to both internal and external customers while delivering superior customer service
• Provides administrative support to the Sales Team and Operations Department
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
• Professionally handles and efficiently routes incoming calls and walk in customers
• Assists with customer requests and serves as a resource
• Provides internal support to sales team and operations teams 
• Facilitates the execution of timely customer payables and monthly closes
• Prints other USM location breakdowns 
• Demonstrates timely execution of accurate customer data input and reports
• Operates with integrity and confidentiality while upholding ethical standards of the organization
• Develops accounting-based solutions while implementing new systems, procedures, and internal programs
• Sends requested information to customers using established templates
• Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
• Organizes monthly payables and forwards them to the Accounting Department
• Handles customer inquiries
• Performs customer account setup / database maintenance
• Executes purchase contract creation / maintenance
• Expedites customer load breakdown to provide timely information or payment
• Executes material breakdown & customer pricing input
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrate understanding of company policies, rules and training 
• Other duties as assigned

Desired Characteristics:

• Bilingual (English and Spanish)
• High School Diploma and previous similar position and/or industry experience 
• Standard MS Office software usage (Outlook, Excel, Word)
• Ability to work in a fast-paced environment, managing multiple priorities
• Ability to perform accurate data entry
• Excellent written and verbal communication skills
• Highly organized 
• Experience with industry software preferred, especially knowledge of Shared Logic

• Candidate must pass a pre-employment physical, background and credit check.
• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook