Field Service Installation Representative

Position: Field Service Installation Representative

Contract: 18+ months (with ability to extend up to 3 years)

Job Description

:
Our Client is seeking a Field Service Installation Representative (FSIR) to join their team on a contract basis. In this dynamic, customer-facing position, you will be responsible for the installation, setup, calibration, and verification of advanced diagnostic instruments and systems at customer sites, ensuring optimal instrument performance and customer satisfaction from day one. You will serve as a critical technical resource for customers and internal teams during the onboarding and go-live process of advanced diagnostic equipmentincluding clinical chemistry, immunochemistry, or molecular platforms. This remote role requires 100% travel, supporting hospital laboratories, reference labs, and other clinical settings. The ideal candidate is self-motivated, adaptable, and capable of working independently while managing multiple projects in a fast-paced healthcare environmen

t.
Day to Day Operatio

• ns:
  Execute installation of diagnostic instruments (e.g., clinical chemistry analyzers) at hospital laboratories, reference labs, and other clinical sites, following established procedures and proto
• colsPerform system start-up, functional verification, and calibration to ensure instrument performance aligns with manufacturer specifications and customer expectat
• ionsProvide on-site technical support during initial system implementation, collaborating closely with Field Application Specialists, Technical Support, and the customers laboratory s
• taffDocument all installation-related activities thoroughly and accurately in service management systems (e.g., Salesforce,
• SAP)Coordinate logistics for instrument delivery, site readiness, utility requirements, and waste management as ne
• ededEducate and support customers on basic instrument operation, safety protocols, and daily maintenance tasks during installa
• tionIdentify and resolve technical issues that may arise during installation, escalating to engineering or product support when ne
• ededMaintain compliance with all applicable regulatory, quality, safety, and environmental standards (e.g., FDA, ISO, clients
• QMS)Support upgrades and retrofits of existing instruments as requ
• iredMaintain accurate inventory of parts, tools, and documenta
• tionTravel regionally up to 90% of the time, including overnight stays depending on customer loca

tion
Must

• have:
  Associates degree or higher in Biomedical Engineering, Electronics, Mechanical Engineering, Medical Laboratory Technology, or related technical
• field2+ years of field service or technical installation experience in diagnostics, medical devices, laboratory automation, or similar indu
• striesStrong mechanical, electrical, and troubleshooting
• skillsExcellent communication and customer service abi
• litiesProven ability to work independently and manage time across multiple installation pr
• ojectsWillingness to travel regionally up to 90%, including overnight
• staysValid drivers license with a clean driving
• recordProficiency with Microsoft Office Suite and digital service tools (e.g., CRM systems, service
• logs)Pref erred: Experience in clinical laboratory settings or with clinical chemistry/immunochemistry instr
• umentsPref erred: Familiarity with Lean, Six Sigma, or process improvement methodo
• logiesPref erred: Understanding of LIS/LIMS and data connectivity solutions in diagnostic wor