Critical Operations Technician

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award‑winning industry leader in building, owning, and operating highly efficient, cost‑effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. Responsibilities As a member of STACK’s Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and various internal data center systems. The COT will also focus on programs related to Safety, Team, Availability, Communication, and Knowledge, and will be responsible for the day‑to‑day operations of the data center. Implement and follow the standardized culture of always working safely across all STACK data centers. Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Building Monitoring, and Control). Track and trend operational characteristics. Provide feedback to management on the effectiveness of existing standards and processes. Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule. Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed‑upon priorities. Ensure data center operates at maximum operational efficiency, analyzing existing operating conditions, recommending new technologies, and improving overall efficiency. Manage systems to avoid unplanned, customer‑impacting outages. Follow direction from data center management regarding the data floor and back‑of‑house mechanical loading capacity to ensure the cooling system is operating at its highest efficiency. Coordinate and oversee power installations and upgrades. Navigate and utilize a CMMS system. Use developed procedures to solve problems. Assist in asset and consumable inventory management. Responsible for tracking and proper labeling of all equipment per established procedures. Provide day‑to‑day exceptional customer service and support. Incident escalation, response, and follow‑up report writing. Maintain and complete regular facility and security tours documenting and responding to found issues. Provide applied mechanical and integrated control expertise for the entire data center. Serve in a technical writing capacity in regard to the derivation of procedures for preventive or corrective maintenance activities. The job may require taking on on‑call duties outside of normal working hours. Taking on other duties as required by STACK. The Details Travel: None or less than 5% Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs Must be eligible to work in the United States Must pass a comprehensive background screening Work hours may vary based upon business needs. Job duties, roles, and responsibilities are subject to change over time. Must‑have Qualifications High school diploma or equivalent Minimum of 3‑5 years’ experience in a data center or other related mission‑critical operations role. Experience working with various Microsoft Office applications and other database housing software. Ability to handle a multitude of tasks and work well in stressful situations. Strong understanding of the electrical and mechanical systems used in a data center environment (UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, and Pre‑action systems). Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety. Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC‑based site monitoring systems. United States Navy Nuclear Engineering – preferred Bachelor’s Degree or equivalent work experience – preferred Must be able to lift and/or move up to 25 pounds. Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on‑call support. Must be comfortable working in a high‑stress, fast‑paced environment with shifting priorities. Compensation Range $40.00 - $58.00 This Might Be Right For You If You are a strong communicator, persuasive and clear, blending analytics with experience in decision‑making. You do not get flustered easily and can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables. You are a team builder, understanding and developing the strengths of your resources while formulating long‑term plans for the team's success. You are naturally curious and driven toward continual improvement; you review and analyze campaigns for future learning. WHY STACK? We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401(k) program, flexible spending accounts, and even a cell‑phone subsidy. We foster a culture of appreciation, with peer‑to‑peer recognition and rewards programs. Fun is part of our DNA, with events, game nights, happy hours, and barbecues. We’re growing – this is a great time to join and make an impact! STACK is an Equal‑Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc. #J-18808-Ljbffr