Sr. Clinical Product Specialist, OR/NICU/PICU - Acute Care and Monitoring (Seattle/San Francisco/Reno NV)

OR/PICU/NICU Clinical Product Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

As a OR/PICU/NICU Clinical Product Specialist, you will enhance the selling process by serving as the clinical expert on the application of Acute Care and Monitoring (ACM) products in the Adult/Pediatric Operating Room and NICU/PICU environments. The OR/NICU CPS position will work within their assigned territory with aligned sales partners to develop advocacy from Key Opinion Leaders, key clinical and business decision makers, generate demand for product evaluations, competitive conversions, drive key deals to closure, and support post-sales activities including implementation, education, in-servicing, ongoing support, and the development of robust reference accounts.

The OR/NICU CPS is actively involved in the pre- and post-sale process to both identify and foster elements, processes, and champions that result in successful product adoption, conversion, or expansion of use.

This role requires 75% travel including 3-4 overnights per week on average. Ideally, this candidate should be based in the San Francisco, CA or Seattle, WA or Reno, NV area within a short commute to a major airport. Travel will be extensive both regionally and nationally.

Responsibilities include:

• Lead OR/NICU selling and clinical activities for INVOS cerebral/somatic oximetry and Nellcor pulse oximetry technologies within assigned territory and partner with regional sales teams to ensure both pre- and post-sale requirements are met
• Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of ACM solutions. Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. Engage key stakeholders with product value propositions, supporting literature, etc. appropriate to their specific care area.
• Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization.
• Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage ACM products to improve patient care
• Demonstrate skills appropriate to successful advancement of complex sales, including:
• Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan
• Consistent effectiveness in both offensive and defensive competitive selling situations
• Expert-level clinical knowledge of acute care in the adult/pediatric OR/CVOR and/or NICU/PICU including monitoring applications for critically ill neonates and children, including Nellcor pulse oximetry and INVOS cerebral/somatic oximetry.
• Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Sales Partners, Marketing, Medical Affairs, R&D) on the following:
• Educate and update the organization quarterly on OR/CVOR NICU/PICU trends and customer needs
• Identify and develop Key Opinion Leaders, reference accounts and/or potential development partners
• Development and sharing of best practices throughout the organization as a OR/NICU CPS Subject Matter Expert (SME)
• Stay up to date on the educational needs of the NICU/PICU customer base related to product utilization and concepts of clinical application
• Assess internal processes for delivery of customer education and implement process improvements as needed
• Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer
• Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts
• Evaluate potential OR/NICU product additions or acquisitions, and contribute to the successful integration of new portfolio products as applicable
• Demonstrate behaviors consistent with senior level clinical leaders, including:
• Create an environment conducive to personal development and feedback for self and peers
• Model the essence of team spirit throughout the organization
• Identify and work though difficult and complex issues with customers without compromising relationships
• Assess productivity and return on time invested and discuss opportunities for improvement with key stakeholders to ensure results
• Assist Clinical Directors with specific zone-level initiatives or programs
• Invest in self-development and education necessary to maintain status as a OR/NICU SME
• Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians
• Timely completion of all special project and administrative duties

Minimum Qualifications:

• A Bachelor's Degree with a minimum of 4 years of clinical experience as a licensed clinician within the acute care hospital environment.
• OR
• An advanced degree with a minimum of 2 years of clinical experience as a licensed clinician within the acute care hospital environment.

Preferred Qualifications:

• 3-5 years total critical care experience in an acute care hospital environment, with a minimum of 3 years' experience in OR, CVOR, NICU, PICU
• OR or NICU/PICU Clinical Educator or experience in education curriculum development and delivery
• RN BSN, Advanced Practice Nurse NNP, Perfusionist
• 2+ years in team selling environment
• Experience with health care or medical device industry, either clinical education or sales
• Sales experience or possession of strong selling traits is preferred
• Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
• Track record of building successful strategic business partnerships
• Must be results oriented, with internal motivation to achieve high-level results and manage complex projects to completion
• Demonstrated resiliency and high tolerance for ambiguity
• Strong verbal and written communication
• Exceptional client interaction skills
• Strong ability to create and deliver presentations, education plans, and evaluation plans that reflect the needs of the customer
• Public speaking skillsets
• Exceptional thoroughness, attention to detail, and follow-through
• Understanding of the markets in which RMS competes
• High energy, entrepreneurial, and self-motivated
• Proficient in Salesforce.com, Sales Analytics and MS Office (including Word, PowerPoint, and Excel)
• Desire and ability to travel overnight (air/ground/hotel) within assigned territory and nationally when needed for high profile projects, conferences

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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