Customer Service Representative

Appliance Technician

Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the appliance service specialists. They are responsible for the repair of major home appliances in the customer's home. Products repaired include the following home appliances: Washers, Dryers, Stoves, Microwaves, Refrigerators, and other home appliances. This position provides timely and quality repairs of customers' appliances while maintaining high levels of customer service. We work Monday through Friday, weekends off. We are looking for great people to join our team.

Required qualifications:

• Internet / Computer Skills
• 18+ Years of Age
• Technical Aptitude or Strong Desire to Learn

Traits desired:

• Self-Motivated
• Critical Thinking
• Ability to think through complex tasks
• Well-groomed
• Good customer service skills
• Good Listening skills
• Ability to self-manage
• Well-organized
• Detail Oriented
• Confident and Compassionate
• Willing to continue education perpetually to meet the ever-changing demands of the industry.

Specific responsibilities:

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits packages vary by location

Compensation: $10.00 - $15.00 per hour