Accela Business Analyst - Gwinnett County

ShiftCode Analytics

Business Analyst

This role will support initiatives by analyzing business processes, documenting and reviewing requirements, recommending best-practice configurations, supporting quality assurance through testing and validation, and assisting with end-user adoption. The Business Analyst will also serve as a liaison between business stakeholders, IT staff, and vendors to ensure system solutions align with operational needs. Strong knowledge of Accela, permitting workflows, and the ability to translate business needs into effective system designs are essential.

Skills:

Bachelor's Degree in Business or IT, or equivalent professional experience
Direct, hands-on experience working with Accela systems

Preferred Experience:

3+ years of experience working as an Accela Business Analyst
3+ years of experience documenting requirements, configuring or managing Accela system solutions, and supporting system design and adoption
3+ years of experience facilitating user testing and conducting QA validation
Experience working within agile project management frameworks
Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira

Responsibilities:

Support Planning & Development staff in analyzing, designing, and implementing Accela system solutions to enhance business operations
Lead the development and enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution
Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements
Partner with Accela developers and IT staff to resolve system issues and implement improvements that enhance system performance and user satisfaction
Utilize tools such as Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to support requirements gathering, solution design, documentation, testing, and communication
Deliver system demonstrations, presentations, and training sessions to effectively communicate updates, features, and best practices to end users and stakeholders

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Vacancy posted 23 hours ago

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