Assistant Manager, Guest Experience | Baybrook Mall (Contract)

Overview lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people. Job Summary The Assistant Manager, Guest Experience is an essential member of the store leadership team. This role ensures that our team members and guests receive a quality experience each day. Assistant Managers, Guest Experience lead from the floor, build and develop the team, and foster an environment where people feel belonging and have opportunities to grow. They help ensure the team delivers an outstanding guest experience aligned with company values and directives. Core Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community Lead an exceptional guest experience on the floor through assessing guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandising changes are accomplished. Open and close the store in accordance with opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for a subset of store employees as delegated by the Store Manager. What We Look For Inclusion and Diversity: Creates or supports an inclusive environment that values and celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through the team. Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Aligns strategies with the company vision and values to achieve goals and consider the big picture implications. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to the assigned store with reliable transportation. Schedule/Availability Work occurs on a variable schedule that could include early mornings, mornings, afternoons, evenings, late nights or overnights, as well as weekends and holidays. Experience 1 year people management experience. 1 year leadership experience, including experience managing business operations and administration and managing projects or processes. Job Assets (nice to have) Education: High school diploma, GED, or equivalent. Education: Bachelor’s degree or equivalent. Experience: 1 year retail or sales-specific management experience. Experience: 1 year recruiting, hiring, or training employees. Work Context Work occurs in an environment with bright lights and loud music. Work is accomplished as part of a team and also independently. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work involves building relationships with strangers/new people and strengthening community partnerships. Work may involve using a computer or other technology, including virtual meetings. Work involves moving through a store for most of a shift to assist guests and accomplish work, but may require sitting for extended periods. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). Compensation & Benefits Base Pay Range : $25.03 - $33.87/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range : $31.29 - $42.34/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders develop and enable all to be well, recognizing our teams for their performance and dedication. Other components of our total rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness and yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these programs at any time without advance notice. #J-18808-Ljbffr lululemon