Senior Branch Member Account Specialist - Endicott, NY

Senior Branch Member Account Specialist - Endicott, Ny

Title Of Position: Senior Branch Member Account Specialist

Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. We provide full comprehensive training for the operational aspects of the role.

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.

Compensation Range: $21.00/hr. - $25.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

Location: Position is on-site at our McKinley Ave. Branch which is located at 24 McKinley Ave in Endicott, NY. Position will provide coverage to our Newark Valley Branch located at 7198 State Route 38 in Newark Valley, as needed.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position. If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation.
• Assist members in setting up new business, consumer, and IRA accounts.
• Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending.
• Rotates to perform branch duties to include MSR activities.
• Act on notary requests.
• Expand member relationships through offering appropriate products and services.

Minimum Qualifications & Experience:

• High school diploma with 1-3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Associate degree preferred.
• Two to four years' experience in customer service, retail, banking or financial services industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.