Warranty Repair Call Center Representative I

Warranty Repair Call Center Representative I Torrance, CA, 23215 Early Avenue, Torrance, California, United States of America Job Description We're Hiring: Warranty Repair Call Center Representative I Location : Torrance, CA Company : Pelican Products What You’ll Do : Support customers by handling warranty inquiries, resolving issues, and ensuring a positive service experience. Answer incoming calls from customers and guide them through the warranty claim process. Provide solutions by answering questions or routing calls to the appropriate department. Process warranty tickets through Salesforce for replacement parts, field destruction requests, and general inquiries. Process replacement part orders through SAP. Create and manage Return Material Authorization (RMAs) in SAP. Document product complaints in Salesforce for Quality review and follow‑up. Ensure a high level of customer satisfaction through clear communication and timely resolution. Maintain accurate records of customer interactions and transactions. Follow company policies, procedures, and safety guidelines. Perform additional duties as assigned. What We’re Looking For : Education: High School Diploma or equivalent required. 1–2 years of customer service or call center experience. Proficiency with Microsoft Office, especially Excel and Word. Basic understanding of ERP or EDI systems is preferred. Strong written and verbal communication skills. Ability to problem‑solve and take initiative. Strong attention to detail and organizational skills. Ability to manage multiple tasks in a fast‑paced environment. Ability to provide excellent customer service and follow through on requests. Bilingual in Spanish is a plus. Associate degree in Business or related field is a plus. Work Schedule: Monday‑Friday, 8am‑5pm Pacific Time What’s In It For You : Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities 401k plan – with immediate match Great Benefits – several options including Pet insurance for our animal lovers. Health Savings Account Contribution Wellness Discount Program Global Mental Wellness Program Quarterly Employee Celebration Days Service Recognition Program Exceptional Employee Satisfaction Scores Ample free parking with EV Charging Station Amazing employee discount program on Pelican Products, Pelican branded apparel and gear Employee referral program – get paid to work with your trusted network. Prime location – minutes away from the beach! Established reputable brand offering premium products – you’ll be proud to represent Pelican! Compensation & Benefits: Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company‑paid life and disability plans, and matching 401k to eligible employees. Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Dayforce