First Steps Referral Specialist

First Steps Referral Specialist

Thrive Alliance helps individuals access resources and support services that improve their lives and builds stronger communities. As the "umbrella" over several programs, we provides services that help the elderly, disabled, and low-income individuals in 5 counties of south central Indiana: Bartholomew, Brown, Decatur, Jackson, and Jennings. These programs include:

• Aging and In-Home Services - as the local Area Agency on Aging, Area 11, Thrive Alliance provides Care management and resources to assist those over the age of 60 to remain at home or in a community setting.
• Aging and Disability Resource Center (ADRC): a highly visible and trusted place where people can turn for information on a full range of support options.
• Adult Guardian Services: Provides guardianship services for disabled adults in need of support and legal assistance.
• Nutrition Services: Provides congregate meal site where seniors can come have a hot meal and interact with others in a comfortable environment. Educational program often offered. Current meals sites include Nashville, IN, Seymour, IN, Crothersville, IN, North Vernon, IN and Columbus, IN.
• First Steps: Provides case management, assessment, advocacy, and resources to assist families with a child under age 3 diagnosed with a developmental disability
• Caregiver Support: Provides support and education to families and caregivers of individuals dealing with dementia
• Housing Partnerships: Provides safe and affordable housing to low-income, seniors and disabled individuals

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We believe everyone deserves the same opportunity to thrive in all aspects of life.

The Referral Specialist provides general support related to maintaining early intervention referral records.

Key Outcomes, Expectations and Responsibilities:

• Establish and maintain the electronic Early Intervention record for all children.
• Provide general clerical assistance for tasks such as copying, accessing and maintaining electronic records, answering referral phones, checking secured on-line referral in-box and referral fax Line.
• Assist in the preparation of referral data tracking and reporting.
• Supply weekly referral counts to Program Director.
• Perform additional clerical support assignments determined on an ongoing basis by supervision.
• Participate in local and State training when appropriate.
• Assure confidentiality as required by State and federal requirements.
• Adhere to the personnel standards and policies of the Fiscal Agent.
• Demonstrate during communication with family's sensitivity to family and cultural values, to unique family circumstances, and to respect family choices.
• Report immediately to First Steps - South East Program Director regarding potential issues or concerns.
• Perform related duties as assigned.

Required Skills:

• Carries out responsibilities in accordance with the Agency's policies and applicable laws. Inspires and motivates others to support Thrive Alliance.
• Ability to read and interpret documents and technical reports. Ability to write routine reports and routine business correspondence. Ability to speak effectively before customers or employees of organizations.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• All comments, attitudes, actions and behaviors have a direct effect on the Agency's image and perceptions of service quality. Interaction with clients, visitors, volunteer workers co-workers supervisors and other employees must be friendly, supportive, courteous, respectful, cooperative and professional. This behavior will promote an atmosphere of teamwork and is congruent with the Agency's standards and guidelines to promote positive relations in the community.
• Able to think logically and analytically. Effective problem-solving skills.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.
• Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time, and follow up.
• Perform responsibilities efficiently and timely.
• Able to juggle multiple requests and meet multiple deadlines.
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail) and the online reporting programs used throughout the organization.
• Demonstrates proficiency in basic mathematics.

Full-Time/Part-Time - Full-Time

Position - First Steps Referral Specialist

Hiring Manager(s) - Heather McCarty

Location - Bartholomew County

This position is currently accepting applications.