Retail Sales Associate (full-time)

Job Title Retail Sales Associate (Full‑time) Location King of Prussia, Pennsylvania, 160 N Gulph Road, United States Position Overview The Brand Ambassador, Experience is accountable for creating and providing outstanding customer experiences that allow customers to continuously conquer the outdoors. Responsibilities Achieve or exceed personal sales targets and productivity standards. Build a positive store environment through effective communication, collaboration, and partnership with the management team. Attend and participate in all store meetings, events, and product knowledge sessions. Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail, etc. Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories. Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after‑sale customer engagement. Leverage in‑store elements to provide a memorable customer experience and promote repeat purchase. Follow all store operating procedures to minimize store shrink. Handle all Point of Sale (POS) transactions in compliance with company standards. Support in the overall upkeep of physical store maintenance and standards. Maintain visual merchandise directives. Qualifications Minimum 2 years of customer service experience, preferably in the apparel retail industry. Proven record of successful sales performance. Previous experience working with affluent and luxury brands in high‑traffic locations. Strong time‑management and multi‑tasking skills. Ability to work efficiently in a fast‑paced, team‑oriented environment. Good understanding of CRM tools/processes. Excellent communication and social skills. Basic skills in Microsoft Office, specifically Word and Excel. Bonus points for proficiency in another language. Benefits A company built on Canadian roots and heritage. Recognition with a comprehensive and competitive Total Rewards Program. Opportunities for career growth through internal and external programs. Peer recognition through Goose Rewards & ICON Rewards. Participation in CG Gives, including donation matching and paid volunteer time. Access to tools and resources supporting physical and mental health. Equal Opportunity Employer Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. #J-18808-Ljbffr Canada Goose