Front Desk Coordinator

Job Description

Job Description

Description:

Odyssey House is seeking a Full-Time Front Desk Coordinator for our Martindale Clinic!

Summary: You can make a difference in people’s lives and our community! Odyssey House, a 501(c)3 non-profit, is recognized as the best mental health and addiction treatment center in Utah. If you want to expand your experience in the social work and addiction field, we can help! We provide you with opportunities to learn and start a career with flexible schedules to accommodate school and family life. This role is critical to the client and the organization. Odyssey is a large and growing agency, and we are BIG on promoting from within. It is common for people who start here to get promoted to full-time or leadership roles. So, come work with the people in our care; it is deeply rewarding!

Job Location: Salt Lake City

Schedule: Monday - Friday: 9:00 am - 5:00 pm

Compensation: $19.00 per hour

Full-Time Benefits:

• $9k per year tuition eligible
• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
• Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 6% after 1 year
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days!
• Sabbatical Program - where we pay you to take a vacation after 5 years of service!
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA discounted passes available for your work commute

Functions of the Job:

• Maintain scheduling for providers for the medical clinic.
• Provide excellent customer service to all internal and external customers.
• Provide prompt communication within one business day to all contacts (e.g., email, phone, fax, etc.).
• Comply with patient data collection requirements for funders in accordance with contractual requirements.
• Coordinate patient funding sources.
• Coordinate efforts with referring agencies and communication protocols to reduce patient no-shows.
• Ensure that all documentation is completed at the time of appointment.
• Facilitate and ensure financial documents are completed appropriately and co-pays are received before the appointment.
• Ensure client documentation is completed accurately and thoroughly during the appointment within appropriate electronic systems.
• Complete QA activities to ensure patient files and electronic records are completed accurately and consistently.
• Coordinate with insurance companies in obtaining verification for coverage.
• Manage statistical and outcome tracking data and create reports as needed.
• Oversee maintenance of medical patient databases.
• Participate in clinic weekly meetings.
• Regularly evaluate reception staff training needs and facilitate training.
• Other duties as assigned.

Licensure / Education / Prior Experience Required:

• Experience in clerical work, with experience in a medical setting a plus.
• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House)
• Must comply with annual TB tests and Flu (and COVID-19 when available) immunization
• Must meet employment eligibility
• Must be able to work variable shifts as needed

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality resident care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.Physical Demands of the Job: Ability to lift up to 15 lbs., sit for prolonged periods, and perform light to moderate physical activity at times.

Pre-Employment Requirements: Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and a valid Utah driver’s license.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.