Bilingual Collections Specialist

Job Description

Job Description

Benefits:

• Disability Insurance
• Life Insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

We are not a bank. We are not a call center.

Del Sol Furniture is one of the few furniture retailers in Phoenix that provides in-house financing directly to our customers. That means our collections team is not chasing strangers — they are working with real customers who bought furniture from us, and the goal is always to find a solution that works for everyone.

We are looking for an experienced, high-performing bilingual collector who knows how to have difficult conversations professionally, negotiate payment arrangements effectively, and hit targets consistently without burning bridges.

If you have a track record in collections and you take pride in your numbers — we want to talk.

What You Will Earn:

• $18–$24 per hour 
• Earned commission on top of base — realistic annual earnings of $50,000 and above for a strong performer
• Health, Dental, Vision and Life Insurance
• Paid Vacation, Holidays and Sick Time
• Paid Personal and Sick Days
• Generous Employee Discount
• Paid on the job training

Your Schedule:

• Full time, 8 or 10 hour shifts
• Monday through Saturday — Saturday availability is required
• In-person position at our Phoenix, AZ office

What You Will Do:

• Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner
• Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA
• Document all customer interactions and payment agreements accurately in the system
• Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency
• Consistently meet or exceed collection targets, call volume, and follow-up goals
• Handle escalated situations with composure and professionalism

Who We Are Looking For:

• Bilingual English and Spanish — required, not preferred
• 2+ years of experience in collections, accounts receivable, or a similar role
• Proven track record of meeting or exceeding collection targets
• Strong negotiator who can be firm without being aggressive
• Resilient, persistent, and results-driven
• Able to handle difficult conversations with professionalism and empathy
• Detail-oriented with strong documentation habits
• Comfortable with CRM or collection software — we will train on our specific systems

Why Del Sol:

• 
  Locally owned and family operated since 1997
• In-house lending operation — you are not working for a faceless debt buyer, you are helping real customers find solutions
• Flat structure — leadership is accessible and decisions get made fast
• Stable, growing company with 25+ years in the Phoenix market

Our Core Values — We Live These Every Day

We hire, coach, and evaluate our entire team against six core values:

• 
  Integrity — Do the right thing, always. Open and honest communication builds trust.
• Teaming — Set aside ego for the good of the team. Lift others up.
• Excellence — Be your best, every day. Our customers come back because of it.
• Kaizen — Never stop improving. Small steady improvements create big results.
• Perseverance — Finish what you start, even when it's hard.
• Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture.

If these resonate with you, you will fit right in.

This is a full-time, in-person position at our Phoenix, AZ office.

If you are a proven collector who is ready to work somewhere that values your skills and rewards your performance — apply now.