Collections Specialist

Duration: 12-month contract with the chance of converting Pay Rate: $23/HR Hybrid; 3 days in office with 2 days work from home Position Overview: We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions. This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously. Key Responsibilities Compute, classify, and record financial data related to customer accounts Review and verify transaction records for accuracy and completeness Track balances, payments, and account activity Negotiate payment solutions and resolve delinquent accounts Document account activity thoroughly and accurately Utilize Excel and internal systems to maintain financial records Communicate professionally via phone, chat, and email Ensure compliance with company policies and financial regulations Required Qualifications Minimum 3 years of experience in collections, financial services, or a related call center environment Strong multitasking abilities while handling high call volumes Proficiency in Microsoft Excel and Microsoft Word Experience using auto-dialer systems Comfortable working in chat and email-based communication tools Strong computer navigation skills and ability to manage multiple screens Ability to work independently in a remote environment Preferred Qualifications Prior experience in banking or financial service Experience resolving debt and negotiating payment arrangements Demonstrated empathy and customer service skills in sensitive financial situations Phone-based role requiring extended periods on calls #J-18808-Ljbffr Strategic Staffing Solutions