Billing & Collections Specialist

Billing And Collections SpecialistBilling at our firm is not a background function — it's a mission-critical role that keeps our criminal defense teams focused on defending clients, not chasing payments.As our Billing & Collections Specialist, you will own the Firm's billing and accounts receivable processes from end to end. Your primary goal is clear: ensure consistent cash flow, clean financial data, and that our attorneys work only on paying, financially compliant cases.You will serve as the primary liaison between clients, the finance team, and internal legal teams for all billing-related matters. This includes managing payment plans, resolving declined payments, processing refunds, and communicating clearly and professionally with clients during what is often one of the most stressful periods of their lives.This role requires exceptional attention to detail, strong communication skills, emotional intelligence, and confidence. You must be comfortable having firm but compassionate conversations, maintaining boundaries, and protecting the financial integrity of a large, criminal defense–only law firm.You'll work closely with our Financial Controller and play an important role in maintaining accurate records, improving billing workflows, and helping build and refine SOPs that support firm growth.This role is ideal for someone who enjoys client interaction, values structure, takes pride in clean systems, and can confidently balance compassion with accountability.Benefits Included:100% Employer-Paid Medical Insurance100% Employer-Paid Dental Insurance100% Employer-Paid Vision Insurance100% Employer-Paid Life Insurance401(k) with Employer MatchFirm-Provided Gym MembershipEmployee Assistance Program (EAP): Confidential counseling and wellness support for you and your familyRequirements3+ years of experience in billing, collections, or accounts receivableProven experience in a client-facing billing or payment plan roleStrong confidence conducting firm but respectful financial conversationsAbility to balance compassion, honesty, and results in client interactionsExceptional attention to detail — data accuracy is non-negotiableStrong written and verbal communication skillsAbility to remain calm, professional, and solutions-focused in high-stress situationsHigh level of integrity, discretion, and accountabilityComfort enforcing contracted payment plans and firm policiesExperience working with legal billing software; experience with Clio Manage and Clio Payments is a strong plusComfort working across multiple systems while maintaining clean, accurate dataInterest in process improvement and helping build or refine SOPsImportant Notes:This is a client-facing roleThis is not a sales positionThis is not a legal roleThis is not entry-levelPrior experience in a criminal defense firm or professional services environment is a plus, but not required