Senior Credit & Collections Specialist

Responsibilities Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner. Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger. Liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts. Review open accounts receivable and engage in required collection efforts. Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations. Manage customer software access in line with customer payments. Prepare cash flow forecasts for customer account portfolio including examination of existing and future billings and assessment of expected collection dates. Prepare various reports as required. Occasional project work. Requirements At least 5 years of collections experience, including interaction with a large customer base. Some credit experience preferred. Proficiency in Microsoft Office including Excel and Word is essential. Excellent communication, problem solving, and analytical skills required. SAP, SharePoint, and Salesforce experience are preferred. Must be a self-starter capable of identifying and completing critical tasks independently with a sense of urgency. Must be detail-oriented with an eye for accuracy. Experience in high tech industry beneficial. #J-18808-Ljbffr