Collections Specialist

Collections Agent Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers. About the Role: Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner. About You: High School Diploma or GED required Previous Collection experience preferred Must present oneself in a professional manner Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations Must maintain confidentiality of all company information Must provide exceptional customer service and support to our customers, partners, and all levels of staff Must have working knowledge of Microsoft applications (Outlook, Word, Excel) Strong data entry skills The pay range for this role is $18.00 $22.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. Primary Location: Ability to work fully onsite at posted location(s). 3455 South 344th Way Suite 300 Federal Way WA 98001 Our Benefits: We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: View email address on click.appcast.io. At Columbia Bank, we're redefining what it means to bank and to build a career. As the West's premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means: + Relationships: We create authentic connections with customers, colleagues, and communities. + Impact: Every role here makes a meaningful difference in people's lives and local economies. + Growth: We invest in your success with career development, mentorship, and learning opportunities. + Heart: We care deeply about doing what's best for our customers and each other. + Trust: Integrity and transparency guide everything we do. Why work for Columbia Bank? + A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. + A culture of belonging and purpose, where your ideas matter and your work has impact. + Competitive benefits and flexibility designed to help you thrive personally and professionally. + Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.