Spectrum Business * Billing Specialist (Ormsby Park Place)

Spectrum Billing Representative

At Spectrum, our mission is keeping people connected through our products, services and outstanding customer support. If you have a passion for helping people, and are looking for a work place where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you!

Join us and we'll connect you with:

• Outstanding paid training program, with mentoring to ensure your success
• A set schedule that you can plan your life around
• Generous paid time off
• Free internet, tv, and home phone services in our coverage area, plus Spectrum Mobile discounts
• Comprehensive health, dental and vision benefits in first 30 days
• Best in class Retirement Plans and 401k Match - up to 9% of wages per year
• Educational Assistance up to $10,000/year with no waiting period
• A diverse and inclusive team where you will feel valued
• Leaders who will coach and help you develop to your full potential
• And so much more!

At a glance:

• Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts.
• Profile: A flexible communicator and good listener who can multi-task to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
• Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?

No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential.

What is the SMB Billing Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Billing Representatives make a real difference to their customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how to schedule field visits and when to escalate calls to your support team. You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

It's all about learning and growing

This may be new for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

With a deliberate path to success

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear

In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get started

The minimum qualifications for the Customer Service Billing Representative are:

• Ability to read, write, speak, and understand English
• High School Diploma or GED

Preferred Qualifications

Preferred qualifications for the Customer Service Billing SMB Representative are:

• 6 months or more of billing customer support experience
• 1 year or more heavy volume phone experience in a call center or customer service capacity

Are you ready to join our team?