Insurance Operations Supervisor

This role will be responsible for ensuring that offshore teams meet performance expectations, adhere to service level agreements, meet key performance indicators, and are complying with regulatory requirements and internal operational standards. Job Duties Monitor and evaluate offshore team performance against service level agreements and key performance indicators Provide constructive feedback and coaching to offshore team members Collaborate with internal business departments to communicate needs and resolve process issues Assist in the development and periodic review of Standard Operating Procedures Ensure offshore teams follow documented Standard Operating Procedures and remain compliant with regulatory and operational requirements Escalate any issues, risks, concerns or other findings to the appropriate levels and assist in the development of processes and procedures that will eliminate key risks identified Provide weekly and monthly reporting on production, quality, and overall vendor performance Liaison with offshore teams to document current state for effective knowledge transfer Assist in the development of Business Continuity Plans for each workstream Conduct regular reviews and help establish internal audits of offshore teams to ensure quality benchmarks are met and turnaround time metrics are achieved Qualifications Basic Bachelor's degree required Minimum 2 years of experience in insurance operations, offshore team management, or a related supervisory role Preferred 5 to 10 years of insurance and leadership experience Strong knowledge of insurance processes (e.g. binding, policy issuance, audits, endorsements) Excellent leadership, interpersonal, and consultative skills Highly collaborative with demonstrated ability to build strong relationships Strong written and verbal communication and presentation skills with demonstrated negotiation and influencing ability Solid organizational, analytical, and critical thinking skills Highly resourceful with outstanding problem-solving skills Strong attention to detail and ability to manage multiple priorities Proficient in Microsoft desktop tools and other technologies (Microsoft Word, Excel, PowerPoint, Teams, Internet Explorer) #J-18808-Ljbffr