Closing Operations Manager

We are seeking an experienced Mortgage Closing Manager to build and lead our closing function during an exciting period of growth and operational transformation. This role will play a key part in helping Rosegate transition from investor-managed closings to an in-house closing model. The right candidate will bring strong closing expertise, leadership capability, and hands-on experience helping build processes, implement workflow, and support LOS-driven change. About Rosegate Rosegate is a dynamic mortgage originator and master servicer with a growing portfolio of customers. Recognized by The Charlotte Business Journal as a '2025 Best Places to Work' company; we are building a high-performance retention engine to maximize portfolio value through refinance recapture, purchase retention, and customer-for-life strategies. Coupling this with our existing (and growing) retail channel, Rosegate is positioned for exciting growth and opportunities. Description Closing Operations Manager We’relooking for someone who can grow with the organization. This role starts as a hands-on operational leader helping us build our in-house closingfunction butwillsee significant long-term growthopportunityas we scale. Location: On-site role in our Charlotte office, with flexibility of 1 WFH day per week after the first 90 days of employment.

SMART. HUNGRY. HONEST.

At Rosegate Mortgage, we don’t just close loans, we build scalable processes, create exceptional borrower experiences, and drive operational excellence. We’re a team that shows up every day with purpose, precision, and integrity. If you’re SMART, HUNGRY, and HONEST, you’ll feel right at home here. This role will oversee the loan lifecycle from Closing Disclosure (CD) readiness through loan sale and delivery to investors, including closing, funding coordination, post-closing, collateral management, and warehouse line oversight. What You’ll Do Closing Process Leadership Build and help implement Rosegate’s in-house closing process as we transition to producing our own closing documents. Design workflows for pre-closing, Closing Disclosure balancing, closing coordination, and handoff to funding/post-closing. Help establish roles, responsibilities, service levels, and quality expectations across the closing function. Identify process gaps, risks, and bottlenecks and recommend practical solutions. Partner with operations leadership to create a scalable closing structure that supports future volume growth. LOS Implementation and Operational Readiness Support implementation of our LOS as it relates to closing workflow, document generation, CD balancing, and operational controls. Help test closing-related workflows, validate outputs, and identify improvement opportunities prior to go-live. Assist in developing procedures, job aids, and workflow documentation tied to the closing process. Work cross-functionally with operations, underwriting, disclosures, and post-closing to ensure a smooth transition to the future-state model. Pre-Closing and Closing Execution Oversee or directly manage the preparation and balancing of Closing Disclosures in compliance with TRID requirements. Coordinate with settlement agents, attorneys, title companies, and internal teams to validate fees, credits, escrows, payoffs, and cash to close. Ensure loans are fully ready to close and that all pre-closing conditions have been satisfied. Review closing packages for accuracy, completeness, and compliance. Manage final closing changes, redisclosures, and issue resolution to keep loans on track. Funding, Post-Closing, and Investor Delivery Oversee funding coordination to ensure timely and accurate loan funding. Manage post-closing processes including trailing documents, collateral tracking, document corrections, and final file completion. Ensure closed loans are purchase-ready and delivered to investors within required timelines. Coordinate with investors, custodians, warehouse banks, and internal teams to resolve post-closing or purchase suspense conditions. Monitor investor delivery performance, purchase turn times, and aging pipelines to minimize dwell time and maximize liquidity. Establish quality control measures to ensure accuracy and completeness of loan files prior to investor sale. Warehouse Line Management Oversee warehouse line utilization, funding activity, paydowns, and collateral movement. Monitor warehouse aging reports and ensure timely purchase of loans to minimize interest expense and line exposure. Coordinate with finance, treasury, investors, and warehouse banks to manage funding deadlines and wire activity. Help develop controls and reporting around warehouse capacity, funding reconciliation, and investor purchase timelines. Identify and elevate operational or funding risks that could impact liquidity or investor delivery performance Help hire, train, and develop the closing team as the function grows. Provide day-to-day leadership, coaching, and workflow guidance to closers and pre-closers. Build consistency, accountability, and strong communication across the team. Partner with operations leadership on staffing plans, capacity needs, and team structure. Pipeline and Deadline Management Help manage the closing pipeline to ensure timely closings aligned with lock expirations, contract dates, and funding timelines. Track key milestones and proactively address issues that could delay closing. Improve visibility into late-stage loan movement, escalations, and operational risk. Maintain strong communication with processors, loan officers, disclosures, underwriting, and funding teams to ensure smooth handoffs. What We’re Looking For 5+ years of mortgage closing experience, with strong knowledge of Closing Disclosures, balancing, and closing coordination. Prior experience helping build, improve, or stand up a closing or post-closing function. Experience working through LOS implementation, workflow change, or operational transformation is strongly preferred. Strong understanding of TRID, Closing Disclosures, tolerance requirements, and closing compliance expectations. Experience balancing CDs with settlement agents, attorneys, or title companies. Working knowledge of warehouse line management, investor delivery, collateral tracking, and loan purchase processes preferred. Leadership experience, whether as a manager, team lead, or subject matter expert guiding others through process change. Strong problem-solving skills and the ability to operate both strategically and hands‑on. Ability to manage multiple priorities in a fast-paced environment. Exceptional communication, organization, and attention to detail. Proficiency in Microsoft Word, Excel, and general office tools. Experience with funding or post-closing processes is a plus. Why Rosegate? Growing company with a bold vision. Opportunity to help build an important function from the ground up. Caring leadership & supportive team. Competitive salary + benefits: health, dental, vision, life insurance, 401(k) match, PTO, and holidays. Ready to Be a Part of Something Great? If you’re ready to help build the future of closing at a growing mortgage company and want to play a key role in shaping process, team, and execution, apply now. Let’s build the future of mortgage, together. RosegateMortgage is anequal-opportunityemployer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Rosegate | NMLS: 2082961| | Equal Housing Opportunity | Licensed to lend or broker loans in AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MT, NE, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI | 13515 Ballantyne Place, Charlotte, NC 28277 | View phone number on click.appcast.io | #J-18808-Ljbffr Rosegate Mortgage, LLC