Head of Casualty Claims

Job Summary:

The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.

A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value

CORE RESPONSIBILITY

Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.

KEY RESPONSIBILITIES

•Drive a closed-loop feedback system between claims, risk control, and placement.

•Align Series claims and risk control teams under a consistent casualty framework.

•Partner with risk control to prioritize interventions based on severity drivers.

•Embed claims insights into client risk control strategies.

•Deliver a combined claims + risk control value proposition to clients.

•Identify systemic loss drivers and deploy coordinated risk control initiatives.

•Translate claims trends into targeted, measurable risk control actions.

•Serve as senior escalation point for complex, high-severity casualty and product recall claims.

•Maintain senior-level relationships with carrier claims leadership.

•Support E&O mitigation through disciplined claims governance and documentation standards.

•Develop and deliver national claims training and thought leadership.

Requirements:

• 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.

• Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.

• Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.

• Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.

• Demonstrated ability to lead claims advocacy at a national or enterprise level.

• Experience working across matrixed organizations with multiple business units.

• Strong communication, negotiation, and stakeholder management skills.

• Experience integrating claims insights with risk control, analytics, and placement strategies.

SUCCESS METRICS

• Reduction in loss frequency and severity through coordinated claims and risk control initiatives.

• Increased client adoption of integrated casualty strategies (claims + risk control).

• Improved outcomes on key loss drivers (auto, GL severity, litigation trends).

• Stronger alignment between claims strategy, risk control, and placement decisions.

• Increased producer and client confidence in claims advocacy.

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