Enterprise 340B Program Operations Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Job Details Supporting the 340B Enterprise Strategy & Center of Excellence, this role is responsible for the execution of Cencora’s 340B strategy. The 340B Program Operations Manager partners with commercial business and operational leaders to operationalize 340B processes optimally with the ultimate aim of delivering a best‑in‑class 340B customer experience and meeting commercial objectives. This role constantly seeks ways to improve processes and generate operational efficiencies through effective tool utilization and monitoring. They will manage any one‑time initiatives necessary to further the 340B strategy. The role will collaborate closely with other cross‑functional teams and the 340B Enterprise Strategy team members. Responsibilities Participate in the project management initiatives to carry out the 340B strategy across the enterprise Document and track service level agreements, surveys, and key performance indicators to meet corporate and business unit level goals Participate in 340B workstreams and manage project plans Measure best‑in‑class customer experience and follow up with key areas of the business on findings Manage 340B inbox and case management through collaboration with appropriate team members for problem resolution and identification of trends that may lead to process improvement or education Proactively identify improvement opportunities including plugging in process gaps, building a new tool etc. that ultimately allow the teams to operate effectively and efficiently Identify and recommend innovative solutions that will enhance Cencora’s 340B offering and work towards driving their development and launch Participate in the develop of standard operating procedures (SOPs) and program governance documentation in support of program reliability standards Work directly with external teams and customers that impact the 340B segment: Participate in 340B steering committees comprised of contract pharmacy and covered entity participants to monitor customer experience and correlate data Support external communications and marketing needs Track and monitor 340B conferences and events Manage 340B inbox and collaborate with customers Carry out strategic initiative project plans utilizing tools that monitor and track progress Support providing input to the business case and related materials to secure internal funding Working with the project team to document the success of initiatives and regular status reports Monitoring project progress, budget etc. and ensuring its successful completion Participate in relationship management activities with external parties, e.g., APEXUS, TPAs, 340B steering committee In conjunction with Analytics team, monitor key metrics and KPIs as they relate to financial health of the 340B segment, actual vs goals, operations of underlying teams that interface with 340B tasks, opportunity, leakage, vendor impact, customer feedback Participate in maintaining timely 340B communications; including newsletters, webinars, articles, podcasts or other mechanisms Marketing and communications: monitor and track initiatives, materials and campaigns; including regular maintenance and collaboration May be required to complete and receive a passing score on defined certification course(s) as determined by the Senior Director, 340B Operations Performs related duties as assigned Limited travel may be required Education and Work Experience Completion of a four‑year bachelor’s degree program. Preferred: Master’s in Business Administration or Project Management Certification. Has broad training in fields such as Business Administration, Customer Experience, Project Management and Operations Has 3+ years of 340B experience, including knowledge of 340B compliance and regulations, different players within the 340B landscape, current challenges etc. Experience with managing multiple projects and workstreams at one time Skills and Knowledge Has significant operational leadership experience with an emphasis on customer experience and account management, preferably in the Pharmaceutical Industry Demonstrates experience operating in a large enterprise (>30,000 employees) Demonstrates an ability to successfully manage large teams across the organization and execute initiatives that require a high degree cross functional and cross team collaboration Has Completed or willing to complete 340B University or 340B University on Demand Has Completed or willing to complete Apexus Advanced 340B Operations Certificate Program (340B ACE) Understands Pharmacy trends and operations Has experience in data analytics and reporting (preferred) with proficiency in PowerBI Demonstrates excellent negotiation skills Demonstrates excellent organizational skills Demonstrates the ability to communicate effectively, both orally and in writing Has excellent integration, implementation and management skills Has excellent interpersonal skills Has a working knowledge of Microsoft Office Suite and Salesforce to operate effectively with company systems and programs What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit Salary Range This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State‑specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned. Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation #J-18808-Ljbffr Cencora