Senior Help Desk Analyst
PRI Technology
Responsibilities Day-to-day support of Windows, Hardware, Applications, general networking, and security devices Service and diagnosis of hardware and software Remote/onsite support Respond quickly to problems and demonstrate skillful problem solving Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained Rotating after hours on call schedule Qualifications Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays) Producing detailed documentation of user requests and resolutions for all calls Problem solving methods and resolution Maintain and update routine information systems and programs Configuring, installation, maintenance, and diagnostics of LAN/WAN networks Experience with Office 365 and Office suite products Ability to multitask and resolve issues quickly #J-18808-Ljbffr
Vacancy posted 2 hours ago
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