Customer Service Assistant

Company Description FOCKE & CO UNITED STATES, founded in 1988 as FOCKE & CO., INC, focuses on providing after-sales services and support across the Americas. The company specializes in advanced machinery packaging solutions for the tobacco, snacks, and hygiene industries. With headquarters in Northern Germany dating back to 1955, FOCKE & CO combines decades of engineering expertise with a strong customer-centric approach. Team members in the United States work closely with global colleagues to deliver reliable service, technical support, and long-term partnerships for clients. We are seeking a Customer Service Assistant to support our manufacturing operations by processing customer orders, and maintaining accurate records in an ERP system. This position is best suited for candidates with previous B2B customer service or manufacturing office experience. Responsibilities Enter and process customer quotations accurately and efficiently. Enter and process customer sales orders in company systems. Generate and process customer invoices in a timely manner. Review customer orders for accuracy and completeness. Maintain accurate customer, quote, order, and invoice records. Assist customers with inquiries related to quotations, orders, and invoices. Coordinate with internal departments to resolve order discrepancies and ensure accurate processing. Monitor and update order status information as needed. Ensure all documentation is complete and properly filed. Perform other administrative duties as assigned by Management. Qualifications and Skills High School Diploma or GED equivalent required. Minimum of two (2) years of customer service, order entry, or administrative experience. Experience processing quotations, sales orders, and invoicing preferred. Proficient in Microsoft Office applications, including Outlook, Word, and Excel. SAP experience is a plus. Strong attention to detail and data accuracy. Excellent organizational and time management skills. Strong written and verbal communication skills. Ability to work independently and manage multiple priorities.Professional, dependable, and customer-focused. #J-18808-Ljbffr