Medical Front Desk Receptionist

Job Description

Job Description

Description:

Work Type: Full-Time | Non-Exempt

Salary Range: $16.00 - $24.00 per hour

As our Medical Front Desk Receptionist, you are the welcoming face and voice of our practice. First impressions matter, and your goal is to make every patient feel valued, heard, and cared for from the moment they walk through our doors.

We are looking for an organized and compassionate professional who thrives in a fast-paced environment, masters administrative workflows, and takes pride in delivering a seamless, high-touch patient experience.

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 29 physicians, including 19 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Key Responsibilities:

• Greet patients professionally, manage digital intake/check-out processes, collect co-pays/balances, and maintain a clean, welcoming reception area
• Schedule appointments accurately, verify insurance coverage, prep charts, and secure required referrals prior to visits
• Maintain precise EMR records, manage incoming calls and emails, and strictly protect patient privacy (HIPAA)
• Collaborate closely with clinical staff to optimize patient flow and keep front desk inventory stocked and organized

Required Skills & Abilities:

• Sharp organizational skills with proven ability to multi-task, manage EMR charting, and stay composed in a fast-paced environment
• Exceptional written and verbal communication skills; dedicated to providing warm, professional service to patients, families, and staff
• A dependable team player willing to work flexible hours (including occasional Saturdays) and travel to regional office sites as needed

Experience & Qualifications:

• High school diploma or equivalent required
• Proven experience in a front desk or administrative role within a medical office setting is highly preferred
• Familiarity with HIPAA regulations and medical privacy practices is preferred

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $16.00 - $24.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

EEO Disclosure:

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.