Player Development Host

Job Description

Job Description

Management reserves the right to change the essential duties of this position description from time to time as necessary.

This position can be considered for an alternate work location for no more than two days per week.

POSITION OVERVIEW:

The primary responsibility of the Player Development Host is to acquire, develop, reactivate, and maintain strong relationships with VIP players which lead to increased revenues for the casino. S/he identifies and builds relationships with our VIP guests via multiple contact methods including but not limited to telemarketing, correspondence, promotional opportunities, and special events. S/he will evaluate Casino guest’s activity to determine which complimentary services are applicable: (i.e., hotel rooms, food, beverages, special event tickets, etc.). Actively pursues new Players Club prospects and promotes the benefits of the Players Club program. This is a highly visible position both on and off Casino property, which requires the incumbent to exhibit professional behavior and appearance at all times.

This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

ESSENTIAL FUNCTIONS:

The essential functions of the Player Development Host position include but are not limited to:

• Establishes and maintains relationships with our very best guests.
• Meet or exceed multiple strategic quotas as set by Player Development Manager and property Marketing Director.
• Actively contacts Hosted guests, and any other level of guests as assigned, on a daily basis via telemarketing, texts, e-mail, direct mail and personal contact to further build loyalty and strong personal relationships.
• Use Guest Contact System, personal gaming observations and other team member input to actively recruit new guests into our Players Club program.
• Regularly scheduled shifts in our VIP Lounge.
• Evaluates VIP guests’ activities and ensures the level of complimentary service offered is based on recorded play, comp availability and that guest profitability is within established departmental guidelines. Evaluates complimentary reports on an ongoing basis.
• Player Development Hosts have a high degree of authority, discretion, and latitude to reward, recognize, to develop relationships with our Hosted guests.
• Provide player feedback and personal observation to Player Development Manager regarding Player Development and general marketing initiatives.
• Addresses any problems or concerns of the Casino’s VIP guests.
• Coordinates, promotes, and participates in special events, both on and off property.
• Understands and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures.
• Must operate with tact, discretion, and confidentiality at all times.
• Act as a property ambassador, positively promoting LECH at all times.
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

A Bachelor’s Degree in Marketing, Computer Science or a related field is preferred and/or a combination of education and experience will be considered.

SKILL, KNOWLEDGE, AND REQUIREMENTS:

Must have (2) years of Casino gaming experience or demonstrated growth and success in consumer sales, telemarketing, or high visibility guest contact positions.

Must be comfortable in a fast paced, quota driven environment. Must be able to make independent decisions in a structured environment. Must be personable and comfortable approaching and interacting with both existing and potential casino guests in a variety of social environments. Must have the ability to successfully influence guest behavior, listen and communicate effectively. The incumbent needs to be well organized, personable and have great problem-solving skills. Must have the ability to prepare spreadsheets, maintain a database and have basic mathematical skills.

Be proficient with business English, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence and prepare reports. Must be fluent in English and speak clearly. The incumbent should have working knowledge of casino operations.

Must be 21 years or older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.

This is a high visibility, high accountability position within the Lucky Eagle Casino and Hotel Marketing function. As such, selected candidates will be required to sign a one year non-compete agreement prior to employment. This agreement is available for review upon request.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 50+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of the position. Although a schedule is assigned, Player Development Host is a relationship building position in which working extended hours is likely and expected as necessary.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time, be exposed to noise from slot machines, customers, music and public announcement systems, as is common in a Casino and/or Hotel environment.